#customer-experience

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fromwww.mediaite.com
14 hours ago

Stranded Spirit Customer Vents About Canceled Vouchers

We've just been in the airport all night. First they told us they were going to give us hotels, Uber, and food vouchers, but then they canceled and said they couldn't give it to us. So we've just been sitting here all night.
US news
#walmart
E-Commerce
fromwww.businessinsider.com
1 day ago

I got a behind-the-scenes look at Walmart's new digital price tags that are sparking controversy

Walmart is transitioning to electronic shelf labels, replacing traditional paper tags, which has sparked mixed reactions from customers and lawmakers.
E-Commerce
fromwww.businessinsider.com
1 day ago

I got a behind-the-scenes look at Walmart's new digital price tags that are sparking controversy

Walmart is transitioning to electronic shelf labels, replacing traditional paper tags, which has sparked mixed reactions from customers and lawmakers.
E-Commerce
fromTasting Table
4 days ago

Why Walmart Refuses To Accept Apple Pay Despite Daily Complaints From Customers - Tasting Table

Walmart does not accept Apple Pay to maintain control over its payment ecosystem and customer data.
E-Commerce
fromTasting Table
3 weeks ago

8 Shopping Tips And Secrets From Walmart Employees - Tasting Table

Walmart employees provide valuable shopping tips, including the unreliability of the website for stock information.
fromSkift
1 day ago

Luxury Brands Have Been Marketing to Humans. But Their Next Booking May Be AI.

The agent goes to work. Over the next 14 minutes, it opens 23 luxury hospitality websites. Two of them - Cheval Blanc Randheli and a discreet villa property in Turks - make it into the final recommendation.
London
#starbucks
fromFortune
2 days ago
Business

Brian Niccol's nascent Starbucks turnaround starts with treating workers better | Fortune

fromFortune
3 days ago
Business

Starbucks is winning customers back after investing $500 million in workers and stores | Fortune

fromFortune
3 days ago
Coffee

'A little touch of luxury, it goes a long way': Starbucks CEO sees the turn in the turnaround as human touch sings | Fortune

Coffee
fromFuturism
1 week ago

ChatGPT's Tool for Ordering Starbucks Is So Staggeringly Bad That It's Breaking Containment

Starbucks' integration of ChatGPT for ordering coffee is inefficient and has received negative public feedback.
Business
fromFortune
2 days ago

Brian Niccol's nascent Starbucks turnaround starts with treating workers better | Fortune

Starbucks' sales and profits are rising due to CEO Brian Niccol's focus on staffing, wages, and enhancing customer experience.
Business
fromFortune
3 days ago

Starbucks is winning customers back after investing $500 million in workers and stores | Fortune

Starbucks reported strong U.S. sales growth due to increased staffing and enhanced employee benefits, surpassing Wall Street expectations.
Coffee
fromFortune
3 days ago

'A little touch of luxury, it goes a long way': Starbucks CEO sees the turn in the turnaround as human touch sings | Fortune

Starbucks is winning back customers by providing unique and special experiences, leading to significant growth across all income brackets.
Coffee
fromFuturism
1 week ago

ChatGPT's Tool for Ordering Starbucks Is So Staggeringly Bad That It's Breaking Containment

Starbucks' integration of ChatGPT for ordering coffee is inefficient and has received negative public feedback.
Coffee
fromFuturism
2 weeks ago

Starbucks' Baffling ChatGPT Collab Treats Customers Like Empty, Soulless Venti Cups

Starbucks' partnership with ChatGPT offers personalized drink recommendations but raises concerns about customer autonomy and barista workload.
Coffee
fromFast Company
2 weeks ago

Starbucks' ChatGPT experiment could quietly reshape how people order coffee

ChatGPT integration allows users to receive personalized Starbucks drink suggestions based on mood and cravings starting April 15.
SF music
fromLos Angeles Times
2 days ago

How BeachLife became an oceanfront antidote to SoCal's crowded festival season

BeachLife Festival focuses on community and customer experience, offering a diverse lineup rather than competing with other major festivals.
Marketing
fromForbes
2 days ago

Your Buyer Personas Are Missing Something - And It's Costing You Growth

Most brands' buyer personas are incomplete, lacking crucial identity layers that affect customer experience and accessibility.
#ai
Marketing
fromFast Company
2 days ago

In the age of AI, leadership starts with listening

Brands are missing the opportunity to use AI for listening to customers and understanding their needs.
fromTNW | Startups-Technology
3 weeks ago
London startup

Serve First secures 5.7M to scale its AI-driven customer experience platform

Serve First raised €5.7 million to hire a Chief Revenue Officer and enhance product development after tripling annual recurring revenue in 2025.
fromEntrepreneur
3 weeks ago
Artificial intelligence

The Customer Survey Question That Led This Company to Scrap a Product Worth Hundreds of Millions

Prezi's CEO Jim Szafranski leveraged AI to address users' urgent needs, transforming blank-screen anxiety into opportunities for both users and the company.
Marketing
fromFast Company
2 days ago

In the age of AI, leadership starts with listening

Brands are missing the opportunity to use AI for listening to customers and understanding their needs.
E-Commerce
fromTechCrunch
4 days ago

Amazon launches an AI-powered audio Q&A experience on product pages | TechCrunch

Amazon launched an AI feature allowing users to ask product questions and receive real-time audio responses from AI-powered shopping experts.
London startup
fromTNW | Startups-Technology
3 weeks ago

Serve First secures 5.7M to scale its AI-driven customer experience platform

Serve First raised €5.7 million to hire a Chief Revenue Officer and enhance product development after tripling annual recurring revenue in 2025.
Artificial intelligence
fromEntrepreneur
3 weeks ago

The Customer Survey Question That Led This Company to Scrap a Product Worth Hundreds of Millions

Prezi's CEO Jim Szafranski leveraged AI to address users' urgent needs, transforming blank-screen anxiety into opportunities for both users and the company.
Marketing
fromForbes
3 days ago

Three Guaranteed Ways To Lose Customers (And How To Avoid Them)

Wasting customers' time and poor treatment leads to lost business and damaged reputations.
fromTime Out London
3 days ago

London's cable car is getting a classic rebrand

'Rather than entering into a new contract with a named sponsor, we will now focus on a number of short-term creative partnerships that help us celebrate the seasons, major events and cultural moments in the capital.'
London
London startup
fromFast Company
3 days ago

Uber just expanded into hotels, AI, and 'room service' and it's moving fast

Uber introduces hotel booking in its app, aiming to simplify travel and save customers time.
Marketing tech
fromFortune
4 days ago

The metrics driving Verizon's turnaround | Fortune

Verizon is transforming into a customer-focused, AI-driven model to reduce churn and enhance growth.
fromIndependent
5 days ago

Lucinda O'Sullivan's restaurant review: 'I'm sure the terrace will be packed all summer - but what a difference smiling service would have made'

The meeter greeter is as important as the chef, for first impressions are lasting impressions. It's vital too that in the excitement of opening, a restaurant doesn't come across as so cool and trendy that they're doing you a favour by letting you spend your money.
Dining
Poker
fromEntrepreneur
5 days ago

This Airline CEO Was Banned From Casinos for Card Counting - Now He's Making His Biggest Bet Yet

Scott Kirby transformed United Airlines by betting on enhanced customer experience, resulting in significant stock price growth and industry profits.
Business intelligence
fromMarTech
5 days ago

Confident marketing starts with better data | MarTech

B2B buyers demand personalized experiences, but marketers face challenges with fragmented data and privacy regulations.
Marketing tech
fromMarTech
6 days ago

Customers want personalized marketing. Why can't most brands deliver? | MarTech

Consumers demand personalized experiences, but many brands struggle to deliver due to disconnected data systems.
#ecommerce
E-Commerce
fromwww.marketingdive.com
1 week ago

Maximizing the transaction moment: Why the point of purchase is retail's most undervalued growth lever

Ecommerce optimization must shift focus from conversion to maximizing value during and after the purchase moment.
E-Commerce
fromwww.marketingdive.com
1 week ago

Maximizing the transaction moment: Why the point of purchase is retail's most undervalued growth lever

Ecommerce optimization must shift focus from conversion to maximizing value during and after the purchase moment.
fromwww.housingwire.com
6 days ago

Speed-to-lead: Your Strongest Competitive Advantage in Homebuilding is Response Time

The demand for faster information has driven an evolution in consumer behavior. Buyers are researching multiple communities and submitting inquiries to several builders in rapid succession.
Online marketing
Food & drink
fromTasting Table
6 days ago

This Country-Themed Chain Makes Its Famous Biscuits From Scratch Daily - Tasting Table

Cracker Barrel maintains homemade recipes, baking biscuits from scratch daily to ensure consistency and quality across locations.
#olive-garden
Food & drink
fromTasting Table
1 week ago

Why Won't Olive Garden Servers Leave A Cheese Grater At Your Table? - Tasting Table

Olive Garden's cheese graters are limited in number, making it impractical and unsanitary to leave them at tables for customer use.
Food & drink
fromTasting Table
2 weeks ago

Can Adults Order From Olive Garden's Kids Menu? The Answer Isn't So Straightforward - Tasting Table

Ordering from the kids menu at Olive Garden is generally allowed for adults, but policies vary by location and manager discretion.
Food & drink
fromTasting Table
1 week ago

Why Won't Olive Garden Servers Leave A Cheese Grater At Your Table? - Tasting Table

Olive Garden's cheese graters are limited in number, making it impractical and unsanitary to leave them at tables for customer use.
Food & drink
fromTasting Table
2 weeks ago

Can Adults Order From Olive Garden's Kids Menu? The Answer Isn't So Straightforward - Tasting Table

Ordering from the kids menu at Olive Garden is generally allowed for adults, but policies vary by location and manager discretion.
Marketing
fromRetail Brew
1 week ago

Coworking with Ryan Deutsch

Empathy is crucial in retail, helping brands create meaningful customer relationships through personalized experiences and data utilization.
fromwww.housingwire.com
1 week ago

Planet Financial Group unveils unified brand identity

The new identity sharpens its focus around four commitments that guide its behavior and decision-making: empathy, expertise, responsiveness and certainty. Those principles are intended to frame both customer experience and internal culture.
Real estate
#artificial-intelligence
Marketing
fromwww.businessinsider.com
1 week ago

Marketing to "a segment of one" is possible with AI, says Adobe's enterprise CMO

Artificial intelligence empowers marketers to create personalized customer experiences and scale innovative strategies effectively.
Marketing
fromwww.businessinsider.com
1 week ago

Marketing to "a segment of one" is possible with AI, says Adobe's enterprise CMO

Artificial intelligence empowers marketers to create personalized customer experiences and scale innovative strategies effectively.
Marketing tech
fromFortune
1 month ago

How AI will make your Shake Shack order even faster | Fortune

Shake Shack is implementing AI to enhance service speed, accuracy, and personalized promotions as part of its expansion strategy.
Marketing
fromForbes
1 week ago

Virgin Red's Loyalty Playbook And An 18% Increase In Points Use

Virgin Red focuses on human connection and experiences rather than just transactional loyalty programs.
#costco
Silicon Valley food
fromTasting Table
1 week ago

Why California Costco Shoppers Can't Stand These Locations - Tasting Table

Costco has a strong reputation, but some locations, especially in California, receive significant negative feedback from customers.
E-Commerce
fromTasting Table
4 weeks ago

The Awkward And Risky Move Some Costco Customers Make At Checkout - Tasting Table

Leaving membership cards on checkout dividers at Costco can slow down the process and create frustration for both employees and customers.
Silicon Valley food
fromTasting Table
1 week ago

Why California Costco Shoppers Can't Stand These Locations - Tasting Table

Costco has a strong reputation, but some locations, especially in California, receive significant negative feedback from customers.
E-Commerce
fromTasting Table
4 weeks ago

The Awkward And Risky Move Some Costco Customers Make At Checkout - Tasting Table

Leaving membership cards on checkout dividers at Costco can slow down the process and create frustration for both employees and customers.
fromKotaku
1 week ago

Red Lobster Brings Back Endless Shrimp As Staff Panic And Complain

"This is about putting our guests first and bringing back something they truly love," said Damola Adamolekun, CEO of Red Lobster. "Endless Shrimp has been a part of Red Lobster's legacy for 20 years, and our guests have never stopped asking for it."
Food & drink
fromCMSWire.com
1 week ago

10 Marketing Buzzwords That Need to Go in 2026

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.
Marketing
E-Commerce
fromwww.retaildive.com
1 week ago

Unified commerce: Why it's the next evolution of retail

Customers expect seamless shopping experiences across digital and physical channels, necessitating a shift towards unified commerce for real-time operations.
fromMail Online
2 weeks ago

Tourists say Booking.com is refusing refunds on 'filthy' accommodation

A Booking.com customer reported that after paying £1,300 for a New Year's Eve apartment in Dubai, they found the property dirty and the door handle flimsy. Despite initial help from Booking.com, they were later denied a refund, leaving them scrambling for alternative accommodation.
Travel
#airlines
SF politics
fromFast Company
1 month ago

How Delta turned TSA chaos into a brand advantage

Airlines face significant challenges due to a government shutdown affecting TSA staffing and customer experience.
SF politics
fromFast Company
1 month ago

How Delta turned TSA chaos into a brand advantage

Airlines face significant challenges due to a government shutdown affecting TSA staffing and customer experience.
#grocery-shopping
SF food
fromTasting Table
1 week ago

6 Grocery Stores With The Best Free Samples - Tasting Table

Costco is renowned for its free samples, enhancing the shopping experience and encouraging purchases.
SF food
fromTasting Table
1 week ago

6 Grocery Stores With The Best Free Samples - Tasting Table

Costco is renowned for its free samples, enhancing the shopping experience and encouraging purchases.
fromwww.businessinsider.com
2 weeks ago

Southwest changed the rules, and plus-size passengers are feeling it first

Kenny Slack, a 36-year-old hairstylist, was told at the gate that he needed to buy an extra seat to board his Southwest flight, leading to an awkward situation in front of other passengers.
Travel
Food & drink
fromTasting Table
2 weeks ago

Will Publix Bakery Actually Glaze Anything You Ask Them To? - Tasting Table

Publix bakery may not fulfill requests for glazing items despite viral claims, as many locations are too busy for custom orders.
Web frameworks
fromInfoQ
2 weeks ago

Speed at Scale: Optimizing the Largest CX Platform Out There

Optimizing performance in customer experience platforms involves addressing challenges rather than focusing solely on the latest technologies.
Marketing tech
fromDigiday
2 weeks ago

Puma's AI head says the brand is still giving 'the keys to the consumer' as it invests in digital concierge

Puma is integrating AI technology to enhance customer experience and aims to regain market growth after recent financial losses.
fromTelecompetitor
2 weeks ago

Archtop Fiber introduces 5 Gig and 8 Gig plans

"Customers shouldn't have to think about their WiFi: It should just work. By including eero devices with every new plan, we're making it easier for customers to get set up quickly and get strong, fast coverage throughout their homes."
Brooklyn
fromwww.amny.com
2 weeks ago

AVA Flower Co brings ahava (love) to the cannabis community | amNewYork

"Our intentions are pure, we didn't get into this just for the sake of profit. We got into this because there is a personable experience and portion of this industry."
Cannabis
Canada news
fromwww.cbc.ca
2 weeks ago

Did Winners close its bathrooms? Questions swirl amid debate over toilet access | CBC News

Retailers like Winners and HomeSense have reportedly closed bathrooms in some locations, causing frustration among customers, especially those with medical conditions.
#aldi
Berlin food
fromTasting Table
2 weeks ago

The Aldi Checkout Step That Drives Customers Nuts - Tasting Table

Aldi's self-bagging policy causes mixed feelings among American shoppers, with some enjoying the control it offers while others find it stressful.
E-Commerce
fromTasting Table
3 weeks ago

Aldi Customers Can't Stand This About The Grocery Store's Aisles - Tasting Table

Aldi's small store size leads to crowded aisles, frustrating shoppers despite their loyalty due to low prices and unique finds.
Berlin food
fromTasting Table
2 weeks ago

The Aldi Checkout Step That Drives Customers Nuts - Tasting Table

Aldi's self-bagging policy causes mixed feelings among American shoppers, with some enjoying the control it offers while others find it stressful.
E-Commerce
fromTasting Table
3 weeks ago

Aldi Customers Can't Stand This About The Grocery Store's Aisles - Tasting Table

Aldi's small store size leads to crowded aisles, frustrating shoppers despite their loyalty due to low prices and unique finds.
Cannabis
fromwww.amny.com
2 weeks ago

Elevating the everyday: Inside The Alchemy's vision for cannabis in NYC

The Alchemy redefines cannabis retail by creating an intentional, experiential space rather than a transactional environment.
#hospitality
Marketing tech
fromFood & Beverage Magazine
2 weeks ago

AI Readiness for the World Cup: How One Cocktail Den Is Redefining the Guest Experience - Food & Beverage Magazine

Hospitality brands must be AI-ready to meet rising demand and expectations during global events like the World Cup.
Marketing tech
fromFood & Beverage Magazine
2 weeks ago

AI Readiness for the World Cup: How One Cocktail Den Is Redefining the Guest Experience - Food & Beverage Magazine

Hospitality brands must be AI-ready to meet rising demand and expectations during global events like the World Cup.
fromSFGATE
3 weeks ago

The era of the $35 checked bag is over

Delta has increased the cost of checking one bag by $10, from $35 to $45, while the fee for a second checked bag rose from $45 to $55, effective for flights booked on or after April 8.
European startups
fromTelecompetitor
3 weeks ago

Brightspeed introduces EasyMove to help people relocate simply

"For too long, our industry has treated moving customers like brand new ones. EasyMove flips that model. Our customers shouldn't lose their history, their pricing or their trust just because they're changing addresses."
Alternative transportation
Marketing tech
fromDigiday
3 weeks ago

While AI is building the web faster than ever, accessibility can't be left behind

AI has accelerated marketing processes, but speed can compromise accessibility, impacting customer experience and conversion rates for people with disabilities.
#delta-air-lines
Travel
fromFortune
3 weeks ago

Delta's CEO spent 15 years turning the airline into a premium brand. Now it commands 20% more per seat than rivals | Fortune

Delta Air Lines' premium strategy has led to significant revenue growth, with premium cabin revenue nearing main cabin revenue for the first time in its history.
fromFortune
4 weeks ago
European startups

How Delta CEO Ed Bastian built a massive partnership with American Express that now generates over 10% of the airline's revenue | Fortune

Travel
fromFortune
3 weeks ago

Delta's CEO spent 15 years turning the airline into a premium brand. Now it commands 20% more per seat than rivals | Fortune

Delta Air Lines' premium strategy has led to significant revenue growth, with premium cabin revenue nearing main cabin revenue for the first time in its history.
fromFortune
4 weeks ago
European startups

How Delta CEO Ed Bastian built a massive partnership with American Express that now generates over 10% of the airline's revenue | Fortune

Apple
fromWIRED
3 weeks ago

How the Vision Pro Rollout Inflamed Tensions at Apple

Apple's Vision Pro headset rollout faced significant challenges despite extensive training and secrecy measures for retail employees.
Marketing tech
fromFast Company
3 weeks ago

In the age of AI agents, your customer may still buy from you, but they may no longer visit you

The rise of AI agents is shifting customer interactions away from traditional company-controlled interfaces.
Food & drink
fromTasting Table
3 weeks ago

The Upscale Chain With A French Dip Sandwich So Good It 'Haunts' David Chang - Tasting Table

Hillstone restaurant redefines chain dining with its exceptional French dip sandwich, attracting a loyal fan base and offering a unique upscale experience.
Marketing
fromMarTech
3 weeks ago

AI and empathy define the next era of marketing systems | MarTech

Brands must build with intention to protect customers from overwhelming experiences and improve retention and profit growth.
Music production
fromBusiness Matters
1 month ago

Why SMEs Should Treat Music as Part of the Customer Experience

Music significantly influences customer experience and brand perception in SMEs, yet it is often overlooked in favor of visual elements.
Silicon Valley food
fromTasting Table
4 weeks ago

9 Frequently Returned Food Items At Trader Joe's - Tasting Table

Trader Joe's has a relaxed return policy, allowing returns of items customers don't like, especially fresh products that spoil easily.
Marketing
fromMarTech
4 weeks ago

What the fees customers hate reveal about your pricing strategy | MarTech

Fees impact customer trust and experience, often reflecting a company's operational choices rather than fair pricing.
Marketing tech
fromMarTech
4 weeks ago

Martech stacks are holding back sales and marketing teams | MarTech

Sales and marketing alignment remains a challenge, with only 56% of GTM professionals reporting high alignment in their organizations.
fromVogue
1 month ago

Discussing the Future of Shopping at the Vogue Business x Swap Shoptalk Dinner

At Shoptalk 2023, companies unveiled innovative tools that place AI at the forefront of commerce, reflecting a significant shift in retail dynamics.
E-Commerce
SF politics
fromNextgov.com
1 month ago

Social Security delays launch of new nationwide caseload system

The Social Security Administration is delaying the rollout of new centralized claims processing systems to ensure customer experience is prioritized.
fromTelecompetitor
1 month ago

Empire Fiber announces expansion to Lehigh Valley, Pennsylvania

"Lehigh Valley residents deserve internet that works as hard as they do. We're not just expanding our network—we're giving customers a superior choice. By signing up now, residents can secure early access to faster speeds, better reliability, and a customer experience built for them."
Online Community Development
Food & drink
fromTasting Table
1 month ago

H-E-B Doesn't Actually Bake All Of Its Bakery Items In-Store - Tasting Table

H-E-B's bakery items include both in-house baked goods and those sourced from external suppliers, leading to mixed customer experiences.
fromTasting Table
1 month ago

Sam's Club Membership Prices Are Increasing 20% - But Some Members Get A New Perk - Tasting Table

Some Sam's Club members have expressed their disappointment regarding the upcoming price increase, with one member stating, 'I decided I'm cancelling. This is just a stab in the back. Don't they realize we're struggling to pay [for] basic groceries?'
SF parents
Healthcare
fromNextgov.com
1 month ago

VHA, Labor Department tap Salesforce for critical modernization efforts

Federal agencies are using Salesforce's AI technology to enhance customer experience and automate contact center engagement.
E-Commerce
fromEntrepreneur
1 month ago

Macy's Debuted a New Tool - And Customers Who Use It Spend 400% More. Here's How It Works.

Macy's launched 'Ask Macy's,' an AI shopping assistant that increases online spending by four times for users compared to non-users.
Marketing
fromHubspot
1 month ago

Brand optimization: What it is and why your AI visibility depends on it

Brand optimization enhances brand perception and experience through consistent, iterative improvements without a complete rebranding.
Marketing tech
fromFortune
1 month ago

AI agents are already driving 10% of revenue for some brands. Is yours invisible to them? | Fortune

Agentic commerce allows AI agents to autonomously handle the entire shopping journey, transforming e-commerce and driving significant retail revenue growth.
SOMA, SF
fromThesanjoseblog
1 month ago

San Jose Welcomes Rowan's First California Studio to Santana Row

Rowan at Santana Row offers a safe, stylish ear piercing experience performed by licensed nurses, redefining the process for all ages.
Mobile UX
fromTelecompetitor
1 month ago

After Astound merger, Google Fiber is now GFiber

GFiber rebrands from Google Fiber to emphasize customer experience and growth as an independent internet service provider.
Marketing tech
fromZDNET
1 month ago

How NiCE Cognigy envisions the human-agent balancing act for delivering top customer service

NiCE Cognigy is developing an orchestration layer for AI and human agents, emphasizing the importance of human agency in AI integration.
Food & drink
fromTasting Table
1 month ago

The Hands-Down Best Chain To Visit For An Everything Bagel - Tasting Table

Bruegger's everything bagel stands out for its exceptional flavor, texture, and generous seasoning, making it a top choice among bagel lovers.
London politics
fromwww.theguardian.com
1 month ago

It dictated the whole atmosphere': why some landlords are banning kids from pubs

Egil Johansen banned children from his pub due to safety concerns and lack of parental control, prioritizing the safety of all patrons.
UX design
fromFast Company
1 month ago

United's new lay-flat seats are a brilliant way to upsell the economy class

The airline industry is increasingly catering to high-income flyers while introducing features like the 'United Relax Row' for economy passengers.
E-Commerce
fromMarTech
1 month ago

The real reason checkout kills ecommerce conversions | MarTech

Over 70% of online shopping carts are abandoned, primarily due to trust and friction issues during checkout.
Dining
fromFast Company
1 month ago

How the best cultures operate like open kitchens

Optimizing organizational culture enhances both front stage performance and the overall experience for customers.
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