#customer-experience
#customer-experience

Marketing tech

The year of the ESL in UK retail | Computer Weekly

The adoption of electronic shelf labels (ESL) in UK retail improves operational efficiencies, drives staff productivity, and enhances customer experience while promoting sustainability.

fromThe Business of Fashion

3 hours ago

Enhancing the E-Commerce Customer Journey with Generative AI

Generative AI can transform e-commerce by enhancing customer engagement and streamlining the shopping experience for better product discovery.

fromComputerWeekly.com

Marketing tech

The year of the ESL in UK retail | Computer Weekly

The adoption of electronic shelf labels (ESL) in UK retail improves operational efficiencies, drives staff productivity, and enhances customer experience while promoting sustainability.

more#retail-technology

#costco

E-Commerce

Here's Every Way You Can Pay At Costco, In Store Vs Online - Tasting Table

Costco payment methods vary; not all credit cards are accepted, emphasizing the need for awareness to avoid checkout issues.

10 hours ago

Startup companies

You May Be Able To Shop At Costco Before Store Hours. Here's How - Tasting Table

Costco allows members to enter stores 15 minutes before official opening times, enhancing customer experience.

E-Commerce

Here's Every Way You Can Pay At Costco, In Store Vs Online - Tasting Table

Costco payment methods vary; not all credit cards are accepted, emphasizing the need for awareness to avoid checkout issues.

10 hours ago

Startup companies

You May Be Able To Shop At Costco Before Store Hours. Here's How - Tasting Table

Costco allows members to enter stores 15 minutes before official opening times, enhancing customer experience.

Starbucks's small dress code update is part of its bigger branding play

Starbucks is redefining its dress code to emphasize brand consistency and the signature color Starbucks Green.

Coffee

Starbucks reveals stricter dress code for baristas - here's the new uniform

Starbucks introduces a new dress code to enhance brand familiarity and comfort among customers.

Toronto startup

Starbucks is about to "uplift" 2,000 stores with a new design

Starbucks is revamping its stores and staff management to enhance customer experience and address declining earnings.

Coffee

Starbucks CEO says it's making progress on turnaround. Sales are still falling

Starbucks missed Q2 earnings expectations but remains optimistic under CEO Brian Niccol.

fromwww.theguardian.com

NYC startup

Starbucks says cutting shop staff in favour of automation has failed

Starbucks plans to hire more baristas and reduce automation to improve customer experience and adapt its strategy under new CEO Brian Niccol.

11 hours ago

Coffee

Starbucks' Updated Message-Writing Policy Is Dividing Reddit Users - Tasting Table

Starbucks' new policy of mandatory cup messages is causing mixed feelings among customers and baristas.

Coffee

Starbucks's small dress code update is part of its bigger branding play

Starbucks is redefining its dress code to emphasize brand consistency and the signature color Starbucks Green.

Coffee

Starbucks reveals stricter dress code for baristas - here's the new uniform

Starbucks introduces a new dress code to enhance brand familiarity and comfort among customers.

Toronto startup

Starbucks is about to "uplift" 2,000 stores with a new design

Starbucks is revamping its stores and staff management to enhance customer experience and address declining earnings.

Coffee

Starbucks CEO says it's making progress on turnaround. Sales are still falling

Starbucks missed Q2 earnings expectations but remains optimistic under CEO Brian Niccol.

fromwww.theguardian.com

NYC startup

Starbucks says cutting shop staff in favour of automation has failed

Starbucks plans to hire more baristas and reduce automation to improve customer experience and adapt its strategy under new CEO Brian Niccol.

11 hours ago

Coffee

Starbucks' Updated Message-Writing Policy Is Dividing Reddit Users - Tasting Table

Starbucks' new policy of mandatory cup messages is causing mixed feelings among customers and baristas.

Food & drink

Pol O Conghaile: As service standards slip, it's time to remember hospitality's f-word

Good customer experiences enhance enjoyment and encourage spending.

Unique offerings in dining can evoke nostalgia and positive emotions.

fromPsychology Today

1 day ago

Relationships

Why the Smallest Gestures Make the Biggest Difference

Small, thoughtful details can elevate customer experiences and foster lasting loyalty.

Team-based service models create smoother, more responsive interactions for customers.

Personal touches from leadership signal care and accountability, building trust quickly.

fromIndependent

Food & drink

Pol O Conghaile: As service standards slip, it's time to remember hospitality's f-word

Good customer experiences enhance enjoyment and encourage spending.

Unique offerings in dining can evoke nostalgia and positive emotions.

fromPsychology Today

1 day ago

Relationships

Why the Smallest Gestures Make the Biggest Difference

Small, thoughtful details can elevate customer experiences and foster lasting loyalty.

Team-based service models create smoother, more responsive interactions for customers.

Personal touches from leadership signal care and accountability, building trust quickly.

How a fun rebrand and a new mascot boosted this brand's reputation tenfold

YOLOH's rebranding has effectively simplified insurance interactions, enhancing customer engagement and boosting brand equity significantly.

Marketers could have saved Target and Southwest from themselves | MarTech

Everything in a company reflects its marketing, and misalignment can harm brand value.

UX design

Replicating IKEA's Secret to Success for Product Designers

IKEA's retail strategies can inspire effective design and marketing frameworks for both physical and digital products.

What Every CMO Should Know Before Scaling Retail Media

CMSWire provides valuable resources for CMOs and customer experience leaders.

Ditch the Feed. Embrace the AI Chatbot

CMSWire provides essential insights for CMOs and customer experience leaders to navigate complex marketing and technical landscapes.

Turning Customers Into Champions: Your 3-Step Advocacy Strategy

CMSWire is a key resource for CMOs and customer experience leaders.

Your Next Customer Won't Google You-Here's Where They'll Find You Instead

CMSWire provides essential resources for CMOs and customer experience leaders, aimed at navigating complex marketing landscapes.

2 days ago

Marketers could have saved Target and Southwest from themselves | MarTech

Everything in a company reflects its marketing, and misalignment can harm brand value.

UX design

Replicating IKEA's Secret to Success for Product Designers

IKEA's retail strategies can inspire effective design and marketing frameworks for both physical and digital products.

What Every CMO Should Know Before Scaling Retail Media

CMSWire provides valuable resources for CMOs and customer experience leaders.

Ditch the Feed. Embrace the AI Chatbot

CMSWire provides essential insights for CMOs and customer experience leaders to navigate complex marketing and technical landscapes.

Turning Customers Into Champions: Your 3-Step Advocacy Strategy

CMSWire is a key resource for CMOs and customer experience leaders.

Your Next Customer Won't Google You-Here's Where They'll Find You Instead

CMSWire provides essential resources for CMOs and customer experience leaders, aimed at navigating complex marketing landscapes.

more#marketing

fromMail Online

fromwww.romfordrecorder.co.uk

London

The major hotel chains where guests get the least time in their rooms

Hotels' check-in/check-out policies reduce holidaymakers' valuable time, with some chains implementing restrictive practices and charging extra for flexibility.

London music

Jewellery chain's Romford store undergoing refit

Pandora at The Liberty Romford is set to reopen with a new layout and on-site engraving services.

fromMission Local

Blockbuster pharmacy lines at last Walgreens in the Mission

Walgreens closures in the Mission have caused significant increases in wait times, prompting community calls for better pharmacy options.

Mission District

Media industry

fromClickUp

Client Onboarding Questionnaire: What to Ask + Template

Client onboarding processes are crucial for customer commitment and relationship building.

A structured questionnaire facilitates information gathering and aligns expectations before project kickoff.

#business-leadership

Marketing tech

It's time to revamp the customer lifecycle.

Seamless customer experience is crucial and often challenged by internal departmental silos.

Mental health

95% of Businesses Fail at This One Thing - Fix It Before It Costs You Customers | Entrepreneur

Most executives believe customer satisfaction metrics indicate business health, overlooking deeper issues.

Only about 5% of leaders actively challenge customer experience assumptions.

Marketing tech

It's time to revamp the customer lifecycle.

Seamless customer experience is crucial and often challenged by internal departmental silos.

fromWashingtonian - The website that Washington lives by.

Mental health

95% of Businesses Fail at This One Thing - Fix It Before It Costs You Customers | Entrepreneur

Most executives believe customer satisfaction metrics indicate business health, overlooking deeper issues.

Only about 5% of leaders actively challenge customer experience assumptions.

more#business-leadership

Silicon Valley food

Viral DC-Area Food Truck Flavor Hive Has It in the Bag

Flavor Hive's walking taco makes use of customer-provided chips, creating a unique participatory dining experience.

The success of the walking taco is tied to social media visibility and influencer marketing.

fromTravel + Leisure

SF food

Flight Attendant Reveals How Airlines Pick the In-flight Snacks-and How You Can Weigh In

Airline snack selection is influenced by customer feedback, popularity, age demographics, and logistical considerations.

Trader Joe's Has No Plans To Go High-Tech At Its Stores. Here's Why - Tasting Table

Trader Joe's prioritizes customer experience over high-tech retail solutions.

5 of the industry's biggest martech questions, answered

Marketers face integration challenges with martech stacks, affecting effectiveness and efficiency.

A shift from tech-centric to experience-centric strategies is crucial for success.

fromForbes

Artificial intelligence

How AI Tools Are Accelerating Growth For Auto Dealerships

AI is essential for auto retailers to enhance customer experience and operational efficiency.

fromwww.housingwire.com

Artificial intelligence

AI in mortgage is about evolution, not revolution

AI enhances existing tools but requires prior effective use to bring value.

Consumers expect seamless digital experiences in home-buying, necessitating a blend of personal service and technology.

fromThe Drum

6 days ago

5 of the industry's biggest martech questions, answered

Marketers face integration challenges with martech stacks, affecting effectiveness and efficiency.

A shift from tech-centric to experience-centric strategies is crucial for success.

fromForbes

Artificial intelligence

How AI Tools Are Accelerating Growth For Auto Dealerships

AI is essential for auto retailers to enhance customer experience and operational efficiency.

fromwww.housingwire.com

fromHarvard Business Review

Artificial intelligence

AI in mortgage is about evolution, not revolution

AI enhances existing tools but requires prior effective use to bring value.

Consumers expect seamless digital experiences in home-buying, necessitating a blend of personal service and technology.

more#ai

fromNextgov.com

6 days ago

Retirement

IRS to lay off taxpayer experience, DEI staff

The IRS is laying off employees in the Taxpayer Experience Office amid wider workforce reductions, impacting taxpayer service efforts.

6 days ago

Marketing tech

A Playbook for Using TikTok Shop to Grow Your Brand - SPONSOR CONTENT FROM TIKTOK SHOP

TikTok Shop enhances online shopping by combining e-commerce convenience with immersive experiences and real-time interactions.

fromBusiness Matters

7 Top-Rated Solutions for Improving Customer Experience

Customer experience drives repeat business, loyalty, and revenue growth.

CSG and Salesforce Service Cloud offer robust solutions for enhancing customer experience.

from24/7 Wall St.

Retirement

I Faced a Shady Interrogation at the Social Security Office - Here's What Happened

Interaction with the Social Security Administration can be unsettling, prompting individuals to seek legal advice and document their experiences.

Cocktails

Snake falls from Mexican restaurant ceiling, into customer's margarita

A snake fell into a woman's margarita after dinner at a Mexican restaurant, causing her distress and concerns about more snakes.

An unsettling incident at a Mexican restaurant where a snake dropped into a drink has left a diner traumatized.

fromClickUp

Marketing tech

What Is Customer Enablement & How to Do It Right? | ClickUp

Customer enablement forms the backbone of customer success by empowering users to adopt products confidently and stay engaged over time.

#ai-technology

fromTheregister

fromThe Bootstrapped Founder

Artificial intelligence

Virgin Atlantic tests OpenAI agent for site and flight

Corporate applications of AI technology remain cautious, but early implementations like Virgin Atlantic's Operator show promise in enhancing customer interactions.

Growth hacking

The Balancing Act: Free Trials, Value Demonstration, and Business Sustainability

Balancing customer value demonstration and cost control is crucial for sustainable growth.

Artificial intelligence

Sam's Club reveals plan to eliminate checkout lanes completely with major change

Sam's Club is phasing out traditional checkouts for an AI-driven shopping experience.

Artificial intelligence

A Fiserv VP tapped AI to get better customer feedback. She explains how the tech is 'cracking the code' on pain points.

Fiserv enhances customer insight and experience using AI-powered surveys for direct communication.

Marketing tech

AI-powered martech releases and news: April 3 | MarTech

Nimble enhances email marketing with unlimited, trackable HTML emails directly from their platform.

Operative's new AI platform optimizes local broadcasting ad sales.

Placements.io and Vistar Media integration streamlines in-store advertising management.

Cyara introduces advanced AI tools to improve customer experience.

fromTheregister

fromThe Bootstrapped Founder

Artificial intelligence

Virgin Atlantic tests OpenAI agent for site and flight

Corporate applications of AI technology remain cautious, but early implementations like Virgin Atlantic's Operator show promise in enhancing customer interactions.

Growth hacking

The Balancing Act: Free Trials, Value Demonstration, and Business Sustainability

Balancing customer value demonstration and cost control is crucial for sustainable growth.

Artificial intelligence

Sam's Club reveals plan to eliminate checkout lanes completely with major change

Sam's Club is phasing out traditional checkouts for an AI-driven shopping experience.

Artificial intelligence

A Fiserv VP tapped AI to get better customer feedback. She explains how the tech is 'cracking the code' on pain points.

Fiserv enhances customer insight and experience using AI-powered surveys for direct communication.

fromLondon Business News | Londonlovesbusiness.com

Marketing tech

AI-powered martech releases and news: April 3 | MarTech

Nimble enhances email marketing with unlimited, trackable HTML emails directly from their platform.

Operative's new AI platform optimizes local broadcasting ad sales.

Placements.io and Vistar Media integration streamlines in-store advertising management.

Cyara introduces advanced AI tools to improve customer experience.

more#ai-technology

Marketing tech

Why optical professionals are choosing Glasson.app to run their business? - London Business News | Londonlovesbusiness.com

Optical practices are increasingly adopting Glasson.app for streamlined management and improved efficiency.

#marketing-strategies

Marketing tech

A martech tale of multi-channel confusion | MarTech

Martech effectiveness relies on clear communication strategies and integration across platforms.

Failure to manage customer communications can lead to significant misunderstandings and missed appointments.

UX design

Replicating IKEA's Secret to Success for Product Designers

IKEA's design strategies can be used in digital experiences to enhance customer engagement and drive sales.

Marketing tech

A martech tale of multi-channel confusion | MarTech

Martech effectiveness relies on clear communication strategies and integration across platforms.

Failure to manage customer communications can lead to significant misunderstandings and missed appointments.

more#marketing-strategies

UX design

Replicating IKEA's Secret to Success for Product Designers

IKEA's design strategies can be used in digital experiences to enhance customer engagement and drive sales.

#revenue-growth

fromHackernoon

1 year ago

Marketing tech

How AI Monetizes Your Preferences - Insights from Product Manager Timofey Popov | HackerNoon

AI is significantly enhancing digital monetization strategies, leading to increased revenue and better user experiences.

fromLogRocket Blog

Marketing tech

Leader Spotlight: Enabling merchants to make faster, smarter decisions, with Priya Lakshminarayanan - LogRocket Blog

Priya Lakshminarayanan advocates for innovative strategies to enhance subscription revenue and tackle challenges in the evolving subscription economy.

fromHackernoon

1 year ago

Marketing tech

How AI Monetizes Your Preferences - Insights from Product Manager Timofey Popov | HackerNoon

AI is significantly enhancing digital monetization strategies, leading to increased revenue and better user experiences.

fromLogRocket Blog

Marketing tech

Leader Spotlight: Enabling merchants to make faster, smarter decisions, with Priya Lakshminarayanan - LogRocket Blog

Priya Lakshminarayanan advocates for innovative strategies to enhance subscription revenue and tackle challenges in the evolving subscription economy.

more#revenue-growth

fromLos Angeles Times

Dining

In-N-Out skips this guest receipt number when you place your order

In-N-Out skips guest number 69 on receipts to avoid connotations associated with adult themes.

fromTechCrunch

Marks & Spencer confirms cybersecurity incident amid ongoing disruption | TechCrunch

Marks & Spencer is facing disruptions due to a cybersecurity incident, affecting payment systems and customer services.

Cocktails

fromPUNCH

Watch Out for These Cocktail Bar Red Flags

Indicators of a quality cocktail bar include attention to ingredients and preparation methods.

Certain common practices signal poor bartending standards or lack of attention to detail.

NYC real estate

Airbnb to Show Full Pricing With Cleaning, Added Fees | Entrepreneur

Airbnb now displays total prices including fees upfront, enhancing transparency before the FTC's junk fees ruling takes effect.

2 months ago

Mobile UX

How Netflix Used UX Design to Win 200 Million Paid Users

Netflix's UX design strategies are crucial for converting and retaining 200 million paid users.

#hospitality

fromenglish.elpais.com

Gadgets

Custom views and reception robots: This is what hotels of the future will look like

AI and robotics are revolutionizing hotel management, enhancing efficiency and guest experience.

fromBon Appetit

Dining

Restaurants Really Do Save the Best Tables For Reservations

Many restaurants reserve less desirable tables for walk-in customers to manage reservations effectively.

Atlanta Falcons

Take a look inside Delta's new 24,000-square-foot Sky Club lounge in Atlanta

Delta's new Sky Club in Atlanta aims to provide a comfortable, stress-relieving travel experience with enhanced amenities and a local feel.

Gadgets

fromenglish.elpais.com

Custom views and reception robots: This is what hotels of the future will look like

AI and robotics are revolutionizing hotel management, enhancing efficiency and guest experience.

fromBon Appetit

Dining

Restaurants Really Do Save the Best Tables For Reservations

Many restaurants reserve less desirable tables for walk-in customers to manage reservations effectively.

Atlanta Falcons

Take a look inside Delta's new 24,000-square-foot Sky Club lounge in Atlanta

Delta's new Sky Club in Atlanta aims to provide a comfortable, stress-relieving travel experience with enhanced amenities and a local feel.

European startups

SFO's dominant carrier scales back flights as recession looms

United Airlines anticipates a potential recession impacting domestic air travel and plans to reduce capacity during peak season.

London food

I splurged on my first-ever upgrade on United Airlines - I was shocked by how filthy my seat was

United Airlines passengers express frustration over cleanliness in premium seating, sharing concerns about unhygienic conditions during flights.

fromSFGATE

European startups

SFO's dominant carrier scales back flights as recession looms

United Airlines anticipates a potential recession impacting domestic air travel and plans to reduce capacity during peak season.

London food

I splurged on my first-ever upgrade on United Airlines - I was shocked by how filthy my seat was

United Airlines passengers express frustration over cleanliness in premium seating, sharing concerns about unhygienic conditions during flights.

Half of ecommerce brands lack the support to scale personalization effectively | MarTech

Effective personalization in ecommerce represents a $2 trillion opportunity, yet half of brands lack dedicated resources.

fromTechRepublic

Artificial intelligence

AI in E-commerce: The Ultimate Guide to Growth & Automation | TechRepublic

AI is essential for e-commerce competitiveness, optimizing customer experience and operational efficiency.

fromBusiness Matters

Marketing tech

Personalization of Credit Offers: How Modern Software Takes into Account the Individual Needs of Borrowers

Personalization in lending is crucial, enabled by loan origination software that tailors solutions to individual borrower needs.

Fashion & style

Lids's new retail play: Personalized sports fandom

Lids is revamping 20 stores to enhance customer personalization and drive foot traffic, countering challenges faced by brick-and-mortar retail.

Half of ecommerce brands lack the support to scale personalization effectively | MarTech

Effective personalization in ecommerce represents a $2 trillion opportunity, yet half of brands lack dedicated resources.

fromTechRepublic

Artificial intelligence

AI in E-commerce: The Ultimate Guide to Growth & Automation | TechRepublic

AI is essential for e-commerce competitiveness, optimizing customer experience and operational efficiency.

fromBusiness Matters

Marketing tech

Personalization of Credit Offers: How Modern Software Takes into Account the Individual Needs of Borrowers

Personalization in lending is crucial, enabled by loan origination software that tailors solutions to individual borrower needs.

Fashion & style

Lids's new retail play: Personalized sports fandom

Lids is revamping 20 stores to enhance customer personalization and drive foot traffic, countering challenges faced by brick-and-mortar retail.

more#personalization

Mental health

Why Great Customer Experience Starts With Inspired Leadership | Entrepreneur

Leadership transforms talent into customer service champions.

Awareness and adaptability enhance customer experience beyond procedural tasks.

fromComputerworld

Online marketing

How to keep SMBs open for business - even when the power goes out

Internet outages hinder SMBs significantly, leading to lost revenue and reputation damage.

Wireless backup solutions can mitigate disruption costs for small- to medium-sized businesses.

fromTelecompetitor

Online Community Development

CDG and GOCare Partner for CX Solutions for Broadband Providers

GOCare and CDG partner to enhance customer experience for broadband service providers.

E-Commerce

fromPractical Ecommerce

The Real Test of Unified Commerce

Unified commerce combines multiple retail systems for an integrated view of customers and products, enhancing shopping and operational experiences.

Beer

The Type Of Espresso Dutch Bros Uses In Its Signature Drinks - Tasting Table

Dutch Bros' success stems from its strong culture of community and customer relationships, paired with its unique espresso offerings.

#budtenders

fromstupiddope.com

Mental health

Budtenders Are the PlugHere's Why They Deserve That Tip

Budtenders deserve respect and tips for their expertise and customer service in the cannabis industry.

Mental health

Why Tipping Your Budtender Should Be a Part of Weed Etiquette | stupidDOPE

Tipping budtenders shows respect for their expertise and enhances the cannabis shopping experience.

Food & drink

Tip Your Budtender: The People Behind the Best Weed Choices | stupidDOPE

Budtenders play a crucial role in the cannabis experience, deserving tips like restaurant servers for their personalized service.

fromstupiddope.com

Mental health

Budtenders Are the PlugHere's Why They Deserve That Tip

Budtenders deserve respect and tips for their expertise and customer service in the cannabis industry.

Mental health

Why Tipping Your Budtender Should Be a Part of Weed Etiquette | stupidDOPE

Tipping budtenders shows respect for their expertise and enhances the cannabis shopping experience.

Food & drink

Tip Your Budtender: The People Behind the Best Weed Choices | stupidDOPE

Budtenders play a crucial role in the cannabis experience, deserving tips like restaurant servers for their personalized service.

New tech on the Elizabeth line shows which carriages are quietest

The Elizabeth line now displays real-time crowd information for trains, improving passenger comfort and service efficiency.

4 weeks ago

SF food

What To Know Before Asking For Extra Ketchup At McDonald's - Tasting Table

McDonald's locations set variable prices for ketchup and other condiments, which can lead to inconsistency in access and charges depending on franchise ownership.

Wearables

Straight Talk Wireless rolls out smartphone vending machines at Walmart stores

Verizon's Straight Talk Wireless is introducing vending machines for instant phone purchases at Walmart, eliminating long wait times for customers.

fromClickUp