T-Mobile secured the top positions in both postpaid and prepaid categories for mobile network operators in J.D. Power's U.S. Wireless Carrier Satisfaction Study. T-Mobile achieved scores of 626 and 617, respectively, outpacing Verizon and AT&T. Consumer Cellular ranked highest among mobile virtual network operators in the postpaid category at 726 points, with Mint Mobile leading prepaid at 716 points. The study highlighted value and service quality as crucial drivers of customer experience, reflecting the growing expectations for network performance and personalized service plans.
T-Mobile ranked highest in both the mobile network operators postpaid category with 626 points and the prepaid category with 617 points, leading both segments.
Consumer Cellular achieved the highest score in mobile virtual network operators postpaid at 726 points, while Mint Mobile led the prepaid category with 716 points.
The study indicates that the overall experience is driven significantly by value and service quality, two essential dimensions noted by J.D. Power's senior director.
With rising customer expectations for network performance and service plans, the diversity within the market is critical to meeting individual preferences.
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