""Our legacy is rooted in innovation and value. But it's no longer enough to simply build a great network—we must also make it easy and enjoyable to do business with us," said Marlo Holzworth, Chief Customer Officer at Mid-Rivers."
""We welcome Mid-Rivers as our latest broadband cooperative client-partner. Their commitment to delivering a better customer experience by embracing digital channels reflects a forward-thinking approach we admire," said Mike Roddy, CEO and Co-Founder of GOCare."
GOCare announces a partnership with Mid-Rivers Communications to improve subscriber communication, especially during fiber network expansion. The collaboration integrates advanced NPS and CSAT tools to amplify voice-of-the-customer initiatives. Mid-Rivers' adoption of the GOCare Digital Experience Platform aims to enhance customer engagement, providing real-time feedback options and proactive communication features. The integration ensures accurate data across various operational platforms, fostering seamless digital engagement and a modern customer experience. Leaders from both companies emphasize the importance of innovation and meeting customer needs through effective communication and digital transformation.
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