Tskenya-Sarah Frazer, a long-time ASOS shopper, had her account permanently blocked due to alleged breaches of the 'Fair Use Policy' regarding returns. ASOS recently implemented a charge for returns if less than 40% of an order is kept, causing backlash from customers who argue this is unfair, especially for those unable to try on clothing in-person. As a plus-sized and tall woman, Tskenya has historically relied on ASOS's extensive sizing options but now feels abandoned. She expresses disappointment at the perceived targeting of specific consumer groups.
"I've always been tall and plus-sized - I also have a larger foot size. It's always been hard to find clothes that fit me - and when I discovered ASOS as a teen it became my safe haven and my go-to because they had such a range of sizes."
"So when I woke up and got this cold email that my account had been permanently blocked, I couldn't believe it. I had such loyalty to ASOS - I never shopped anywhere else."
Collection
[
|
...
]