Edwin Frizzell, the regional vice-president and general manager of The Royal York, believes hospitality is about creating lasting memories through human connections. His attraction to Fairmont Royal York stems from its iconic status in Toronto and its historical significance to Canada. He sees the role as an opportunity to combine vision with innovation while honoring the hotel's legacy. A typical day involves walking the hotel to engage with colleagues and assess the guest experience, ensuring the delivery of luxury in every detail.
"Hospitality, to me, has always been about creating those moments - the kind that become cherished memories. It's an industry built on human connection, where no two days are ever the same."
"The Royal York represents the very best of what hospitality can be: a place where tradition meets transformation, where luxury is rooted in authenticity."
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