Hertz is adopting an AI-based system named UVeye for rental car returns, replacing human inspections. The system scans vehicles before and after use, capturing thousands of images to identify any damage. It has been launched at six major airports, with future plans to expand to nearly 100 locations. Users have reported dissatisfaction due to the system's sensitivity, leading to high charges for minor damages. Customers expressed concerns regarding receiving bills for regular wear and tear rather than substantial damage, adding stress to the rental return process.
Hertz is using a new AI-powered system called UVeye for car return inspections, which compares thousands of pictures to detect any damage.
The system scans the car instantly during return and produces a detailed report of any detected damages, often within minutes.
Customers have reported receiving excessive repair bills for minor scratches detected by UVeye's harmfully sensitive scanners.
Hertz plans to implement UVeye technology at nearly 100 additional airports, which has elicited mixed responses from renters.
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