"Financial services firms spend enormous amounts of effort on support tickets, resolving disputes, ensuring quality assurance, and regulatory compliance. Rulebase's software, which it calls an agent coworker, replaces much of the manual grunt work in these tasks. Its AI agent can evaluate customer interactions, flag regulatory risks, and trigger the right follow-ups across tools like Zendesk, Jira, and Slack without losing the human-in-the-loop oversight that financial firms demand."
"The startup, founded by Gideon Ebose and Chidi Williams, two Nigerian engineers who met in London, just raised a $2.1 million pre-seed round led by Bowery Capital, with participation from Y Combinator, Commerce Ventures, Transpose Platform VC, alongside several angels. Financial services firms spend enormous amounts of effort on support tickets, resolving disputes, ensuring quality assurance, and regulatory compliance. Rulebase's software, which it calls an agent coworker, replaces much of the manual grunt work in these tasks."
""Our 'Coworker' tool integrates across platforms and collaborates with human agents and back-office teams to fully manage the dispute lifecycle while saving time, reducing errors, and maintaining compliance," said CTO Williams. Currently, the year-old startup is already deployed at customers like U.S. business banking platform Rho and an unnamed Fortune 50 financial institution. Rulebase wasn't the founders' first swing. Ebose, a former product lead at Microsoft and Williams, a former backend engineer at Goldman Sachs, built several products together like an AI customer feedback tool."
Rulebase builds AI-powered agent coworkers that automate back-office financial workflows including support ticket handling, dispute resolution, quality assurance, and regulatory compliance. The platform integrates with existing tools such as Zendesk, Jira, and Slack to evaluate customer interactions, surface regulatory risks, and trigger appropriate follow-ups while maintaining human-in-the-loop oversight. The company raised a $2.1 million pre-seed round led by Bowery Capital with participation from Y Combinator and others. Early deployments include U.S. business banking platform Rho and an unnamed Fortune 50 financial institution. The founders previously built AI and product tools at Microsoft and Goldman Sachs and focused on operational inefficiencies in regulatory workflows.
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