Tesla's Service Centers have faced challenges with long wait times and customer disputes regarding vehicle issues. Some owners experienced difficulties resolving problems, even leading to CEO Elon Musk intervening in specific cases. To address these issues, a pilot program has been initiated, providing customers with local leader contact information for direct communication regarding warranty claims or diagnostics. The goal is for Tesla Service to resolve two-thirds of vehicle repairs on the same day, reflecting an effort to enhance overall service experience and efficiency.
Tesla has started a small pilot program to enhance communication between customers and Service Centers by sharing local and regional leader contact information for complaints.
Elon Musk aims for Tesla Service to complete two-thirds of vehicle repairs on the same day, addressing historical weaknesses in service.
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