The article highlights the significance of independent journalism in the face of crucial issues like reproductive rights, climate change, and technological influence. It emphasizes The Independent’s commitment to presenting unbiased stories without paywalls to ensure accessibility. Additionally, it covers Marks & Spencer's response to a cyber attack that disrupted its services, detailing customer support and positive social media reactions as part of effective crisis management by the retail giant.
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"M&S said almost 2,000 people sent positive comments on social media when its chief executive, Stuart Machin, wrote to customers alerting them to the problem last week in a successful crisis management initiative."
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