#crisis-management

#crisis-management

Crises rarely start with a press release or a breaking news segment. More often, they emerge quietly on social media-an offhand comment from a customer, a trending hashtag, a viral video-before quickly snowballing into something far bigger. For marketing leaders, the lesson is clear: Reputation can take years to build and seconds to erode. Yet too many crisis management playbooks still rely on slow, traditional escalation paths that leave brands reacting far too late.

Kenvue, the company behind the household brand, at least has a playbook to turn to for guidance. That's because Tylenol's original owner, Johnson & Johnson, developed it decades ago after seven people in the Chicago area died from taking its capsules because someone had laced them with potassium cyanide. The 1982 unsolved mystery became known as the " Tylenol murders." J&J's handling of the incident not only saved the brand - and protected consumers from future tragedy - but also set the gold standard for crisis management that is still taught in business schools.

I started my career in law enforcement, working for many years (17) as a police officer. That experience grounded me in investigative work, crisis response, and people leadership under pressure. I later worked in high-risk international environments like Afghanistan and Libya, advising and managing complex security operations - experiences that deeply shaped my resilience and strategic thinking. After transitioning to the private sector in 2015, I held leadership roles in the retail and automotive industries before joining BASF in 2022.

A Business Continuity Plan (BCP) is often something that many professionals do not pay close attention to. History has shown us that even industry giants can be humbled and collapse or lose significant income when they overlook critical vulnerabilities in their preparation for crises. This can range from overconfidence in their abilities and technologies used to geopolitical unawareness. If the blind spots are not managed carefully, severe crises can be escalated, which can even threaten the future of the business.

Consistent, clearly communicated values are among a company's strongest defenses in a crisis. But values can't just live in a motto. They need to show up in leadership behavior, brand voice and what the company spotlights far in advance of a crisis scenario.

Multiple suspects opened fire around 3:30 a.m. at Taste of the City Lounge, located off Franklin Avenue in the Crown Heights neighborhood, NYPD Commissioner Jessica Tisch confirmed early Sunday morning.

James T. Kirk quickly makes an appearance via a log he records in his capacity as the first officer of the Farragut. Kirk's condition: bored.

Chipotle's food safety crisis in 2015 demonstrated that the commitment to quality can create vulnerabilities in maintaining high-integrity supply chains at scale.

FEMA's current deployment seems to not be working all that well. The Trump administration is dismantling the federal government's ability to prepare for, warn about, and help Americans recover from disasters.

She’s reached her limit. Relying on antidepressants and anti-anxiety medications, she’s losing her grip and her connection to the community she loves and serves.

"Nonprofits are tax-exempt organizations that must comply with rules of financial transparency and public accountability due to their missions of public social trust."

Public outrage is an ever-present threat to businesses and leaders in today's hyperconnected and polarized world. It travels at lightning speed, disrupting decision-making and damaging reputations.

The main, windowless room is behind a white metal door a good few inches thick, symbolizing the gravity of decisions taken.

In April 2024, Jolie's legal team stated in a separate filing that Jolie was going to sell him her shares, but he demanded she sign an NDA at the last second.

Product management is akin to firefighting while building, where crises force PMs to rapidly switch focus and manage damage control.

Canadians had had enough of him-I kept saying that as I was trying to sell the book, pointing out that Trudeau had lost his connection with the people.

"You got to get people to take a breath and not panic," Spiro said, adding that it's easier for some people to do so more than others.

Canadian monarchy, an irrational remnant of colonialism, faces skepticism, yet during crises like King Charles III's visit, the public's affection for it may resurface.

I really want to work to support the community and make sure that we're as prepared as possible for any potential risks and mitigate the hazards as best as possible.

We've heard nothing from industry about which of those scenarios might happen with the RTS switch-off, and it could be a combination of different issues.

NATO's military strength extends beyond troop levels, emphasizing the importance of fit-for-service populations that enable rapid expansion and contribute significantly to the war economy.