""before I stepped foot on an airplane.""
""It's 1998, the millennium is approaching," she began. "We've got Google, this new company that's just started. Celine Dion is topping the Billboard charts that year, and Ed Bastian joins Delta as VP of finance.""
""Stakeholder management is one of the most important things CEOs do.""
""I'm proud of how the company got through COVID; we didn't have a playbook for the pandemic," Bastian said."
Ed Bastian rose from having never flown at age 25 to leading Delta, advancing from VP of finance to CFO, president, and CEO. He guided the airline through crises including 9/11, bankruptcy, the COVID-19 pandemic, and the company’s centennial. Rapid change has increased the need to manage multiple constituencies—shareholders, customers, government, community partners, and employees. Stakeholder management has become central to executive responsibility, requiring leaders to learn on the job and adapt in real time. Bastian oversees roughly 100,000 employees and emphasizes taking care of people and ensuring inclusive decision-making during unprecedented challenges.
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