Users of Meta Verified have been facing significant issues with account suspensions on Facebook and Instagram, receiving minimal help from customer support. Reports indicate users are experiencing dismissive interactions when seeking assistance. Affected individuals are organizing on social media, sharing support strategies and threatening legal actions. A petition has garnered over 25,500 signatures, reflecting widespread frustration. While Meta acknowledges the bans impacting Facebook Groups, the company has not confirmed specific reasons for the account suspensions, leaving users feeling unsupported amid their crises.
Meta's paid verification service, Meta Verified, promised direct customer support, but users report receiving limited assistance during account bans, experiencing dismissive responses from support reps.
Many users affected by account suspensions have banded together to share tips and are threatening legal action, while a petition for Meta to address the issues has gained over 25,500 signatures.
The account suspensions impact users significantly, with some losing access to their business, personal brands, and years of memories on Facebook and Instagram.
Despite tens of thousands being affected, Meta has not confirmed the cause of the suspensions, only acknowledging a 'technical error' related to certain Facebook Groups.
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