"It's about giving time back. Even in chat or calls, people go through ridiculous flows. We want to simplify the process so issues get resolved easily and quickly,"
"We're a very product-based based where companies can come and upload all the existing transcripts of their support agents and their policies, and we automatically build this into our system, so the time to value is dramatically low,"
Giga raised $61 million in Series A funding led by Redpoint Ventures, with participation from Y Combinator and Nexus Venture Partners. The San Francisco startup builds voice-based AI agents for customer support and already works with DoorDash. Founders Varun Vummadi and Esha Manideep are IIT Kharagpur graduates and Forbes 30 Under 30 alums. The company aims to scale usage within Fortune 100 enterprises and expand its team. The voice AI market is highly competitive and projected to grow from $3.14 billion in 2024 to $47.5 billion by 2034. Giga emphasizes rapid deployment and transcript-driven training to lower time to value.
Read at Fortune
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