"One of the early successes companies have cited in implementing artificial intelligence in the enterprise is in customer-facing tasks such as customer support. If OpenAI's own automated customer support is the future, customers are in for a rough time. Also: How to use ChatGPT: A beginner's guide to the most popular AI chatbot OpenAI's automated support function inside its ChatGPT app displays a surprising lack of knowledge of the features of the application,"
"I found that resizing the window to either full-screen or the size just below that, where a little bit of the Home Screen is visible, caused the app to become completely unresponsive. No touch functions generated any response, and even the interface elements of the app -- text, borders, prompt field -- were stretched as if the app could not refresh them to accommodate the change in size of th"
OpenAI's automated in-app support for the ChatGPT app shows significant gaps in knowledge about the app's features and lacks an in-app bug-reporting mechanism. Resizing the ChatGPT window on 11-inch and 13-inch iPad Pro devices can cause the app to freeze and become completely unresponsive, with interface elements failing to refresh. The support bot has at times hallucinated features and provided misleading guidance, though recent chats indicate some improvement in its knowledge. Ziff Davis filed an April 2025 lawsuit alleging OpenAI used copyrighted material in training its AI systems.
Read at ZDNET
Unable to calculate read time
Collection
[
|
...
]