The article narrates the author's experience of losing a Samsung Galaxy Buds3 Pro earbud while traveling and the ensuing challenges with Samsung's customer support. After dropping the earbud, the author was shocked by the high repair cost, which was only marginally less than the price of a new pair. Despite repeated attempts to negotiate a lower replacement cost, the entire process felt overwhelming and frustrating. The author reflects on the product's quality and their loyalty to Apple products, while also sharing insights into the peculiarities of earbuds support.
I had finally mastered all the little touch gestures to control their features, and they were barely six months old.
After many phone calls and some testy discussions, a supervisor at Samsung agreed to cut that price, but my fumble was still going to cost me dearly.
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