This is a tough environment. It reminds me of the motto: Stay calm, stay positive, never give up. Conditions are not always perfect. There's noise, but you stay the course-you don't lose sight of what's important.
SMS is one of the most underused answers to that problem. Texts get opened, they feel personal, and the barrier to respond is lower than almost any other channel. When you ask a question, people answer. And what comes back can become some of your most compelling content.
A staggering 85% of respondents were worried their brand is not being used correctly within their organisation. Given the huge levels of investment that businesses make into their brand, this may be seriously jeopardising the integrity of Marketing's efforts.