#consumer-behavior

#consumer-behavior

I used to think I was overthinking it until I interviewed a longtime cashier who told me something fascinating: "I can tell you everything about a person just by watching them unload their cart for thirty seconds." That conversation sent me down a research rabbit hole about what our everyday behaviors reveal about us. Turns out, psychologists have been studying these micro-behaviors for years, and the way we organize our groceries at checkout is surprisingly revealing.

Every time you walk out of Costco with that perfectly golden $4.99 rotisserie chicken, you've just helped them lose money. That's right - Costco's CFO stated in 2015 that Costco loses between $30 to $40 million annually on their famous rotisserie chickens. Yet somehow, this wholesale giant continues to thrive, with net sales reaching $249.6 billion in fiscal 2024. What's going on here?

Discounting has been part of retail's toolkit for decades, and it can be effective, especially during high-stakes shopping seasons. But as promotions become more frequent across the industry, companies are taking a closer look at the downside: Short-term sales gains don't always come with long-term loyalty or durable margins, and customers remember how a brand made them feel far more than what they saved at checkout.

If you work in marketing, you might want to look away now. The brutal truth is... the vast majority of people don't care about your brand. In fact, 81% of the brands sold across Europe could disappear overnight and consumers wouldn't be concerned... They probably wouldn't even notice. Various dynamics are at play here. Firstly, abundance. With up to 30,000 new products being launched every year, we're all spoilt for choice. With so much variety on offer, very few brands feel truly indispensable.

Basic economy fares typically mean no seat selection, last boarding, and limited-or no-checked baggage. The appeal, however, is clear. "Basic economy is a good option for frugal travelers who don't mind forgoing comfort to save on travel costs," Joe Cronin, president of International Citizens Insurance, told Travel + Leisure. He noted that these tickets can cost 20 to 30 percent less than standard economy, making them financially tempting for travelers focused on price above all else.

We are now seeing where the dust has settled across Manhattan,

Setting aside a designated day to switch utility providers will pay dividends in the long run

The restaurant industry is grappling with big questions this year. Diners these days are more value-conscious, more selective, and more willing to stay home; and costs, along with competition, continue to rise for operators. As big chains and local independents try to protect sales or regain their footing, analysts who spoke to Business Insider said the year ahead will come down to whether restaurants can do more with less, without losing what made people want to dine out in the first place.

As prices climb, shoppers aren't just spending less-they're spending differently. Nearly half are buying smaller quantities or trading down to lower-cost options, such as canned fruit instead of fresh, according to Capgemini's report, "What matters to today's consumers 2026." It's not about cutting things out entirely-it's about making budgets stretch. Low- and middle-income households are especially deal-focused right now: more coupons, more frequent but smaller trips, and fewer meals out.

Earlier start times may encourage higher attendance since it does not require staying late for a work-related event.

In March 2025, 900 U.S. adults shared their browsing behavior with the Pew Research Center. Roughly 58% of those adults encountered an AI Overview when searching on Google. Only 8% then clicked a traditional listing. Conversely, 42% of Google searchers received no AI Overview; 15% then clicked on a listing. The immediate impact - 8% vs. 15% - is material and measurable. According to eMarketer, zero-click searches have reduced traffic to many websites by 25% or more.

As advertisers do the difficult work to reduce their own emissions, many are turning to another, and possibly even larger, opportunity to have a positive impact on the planet - the messages they choose for their ads. Advertising has the power to positively influence consumer behavior, and every brand can and should consider how their creative work can deliver on that promise.

Every year, open enrollment forces Americans to confront a familiar dilemma: Pay more for coverage that delivers less, or gamble on going without it. This year, that choice has become even starker. Employers are shifting more costs to workers, marketplace premiums are poised to rise, fewer prescription drugs are covered by insurance, and 3.8 million people could lose insurance annually if Affordable Care Act subsidies aren't extended.

I think the news certainly makes things more complicated. I think people are confused. We had a terrific second quarter. We talked about the back-to-school business being pretty healthy, and yet we all see potential storm clouds on the horizon. So we're trying to be cautiously optimistic... You could stay up all night worrying... But in reality, our job is to make sure we create a better shopping experience for the customer.

In late October, OpenAI launched ChatGPT Atlas, a web browser with ChatGPT at its core. In Agent Mode, it can perform actions on your behalf, such as pulling together an online order. Elyse Betters Picaro, Senior Contributing Editor at ZDNET, tried it that day, successfully using it to place a same-day delivery order from Walmart. The experience was so positive that she then used it to buy Disney on Ice Tickets, which she said saved her some money and hassle.

Grocers have rebranded and grown their portfolio of private label brands over the past several years to cater to consumers pressed by inflation, and it's paid off as the highest-earning shoppers make up an increasingly large share of the economy. Nowhere is this more true than Walmart, the leading grocer since 2019, which launched a new private label called Bettergoods in 2024 that includes products that are plant-based, organic, or gluten-free.

Forget influencers and glossy magazines-this holiday season, Americans are turning to each other for shopping advice. New data from Trustpilot's National Write a Review Week campaign shows a 76% YoY spike in consumer reviews. The initiative, which ran October 20-24, attracted ~4 million visitors nationwide-a 63% jump from the same period in 2024-signaling how heavily shoppers are relying on feedback from real buyers. Trustpilot's AI and Black Friday shopping analysis reinforced the trend as 86% of shoppers checked reviews before making a holiday purchase.

A.I. is helping holiday shoppers empty their wallets at an unprecedented pace. U.S. consumers spent a record $11.8 billion online this Black Friday, according to Adobe Analytics, and are expected to shell out another $14.2 billion on Cyber Monday. Driving this shopping frenzy is a growing reliance on A.I. systems to recommend gifts, track prices and place orders. Shoppers are especially turning to chatbots to research products and hunt for deals.

U.S. merchants eyeing European expansion see 450 million consumers unified under common trade regulations. The reality is different. The European Union harmonizes cross-border commerce rules, but it doesn't harmonize the people doing the buying. This misunderstanding costs conversions in every country. Without payment after delivery, German shoppers bounce. Absent the French language, buyers in France lose trust. Parcel delivery lockers are critical for Polish consumers.

Their unique experiences and values have impacted several aspects of culture, from consumer behavior and communication styles to lifestyle choices and relationship trends. As a result, certain fads and practices that were once popular have fallen out of favor with this influential generation. While some may bash millennials for their perceived aversion to traditional norms, it's important to recognize that their choices often reflect an underlying longing for authenticity, sustainability, and social consciousness.

It's easy to understand the reluctance to upgrade. Phones can do loads more than they could a decade ago, and their price tag reflects that. Their cameras are absurdly good, their screens run at buttery smooth framerates, and their hardware is powerful enough to let you play games just as easily as they let you edit video, join conference calls - or, let's be real, doomscroll. How much more juice do they really need with each generation?