Nora emphasizes the importance of curiosity in identifying gaps or assumptions in product management, advocating for a culture of openness and diverse perspectives. She believes that understanding the audience is crucial, as this aligns closely with product strategy and helps to create meaningful interactions.
The rise of product operations didn't happen overnight. It started with changing expectations around what product managers should focus on, then the pandemic created three specific challenges that made dedicated operational support essential.
Every product leader used to brag about how quickly they could ship their product. However, with the rise of new regulations, today's top PMs brag about their ability to ship fast while also showing their work, dataset lineage, bias tests, and audit hooks before any code reaches production.
Transparency and clarity are fundamental to establishing trust in product management. Users want assurance that what they purchase will meet their needs and work as expected.
I walked away from what was familiar and comfortable to chase something completely different, something uncertain, but deeply exciting. It wasn't just about switching careers. It was about choosing growth over routine, purpose over predictability.
The shift from traditional product management to more AI-driven development is indeed a cultural change, especially in high-stakes industries where risk aversion is natural.
Everybody wants to ship code every moment they can. I have friends who go to production twice a day, and small, iterative chunks are the right way to endure your business.
Technology must align with customer needs, serving as an enabler for business objectives. A product-led approach prevents the creation of solutions that may be technically impressive but commercially irrelevant.
The obsession with root-cause analysis remains constant as I focus on understanding what prevents one more successful trip, whether debugging a SQL query or redesigning a reservation flow.
One of the most common misconceptions is that healthcare platforms and products are difficult to build to benefit patients. Outsiders often think that because the healthcare ecosystem has competing incentives, none of them prioritize the patient experience.