Asma Syeda, Director of Product Management at Zoom, emphasizes the importance of an AI-first approach while addressing the cultural challenges faced in sectors like finance and telecom. Drawing from her 17 years of experience, she highlights that successful AI integration is about nurturing trust among teams and prioritizing ethical AI practices. Asma underscores the significance of algorithmic transparency and the need for diverse perspectives to navigate AI adoption. Her initiatives not only aim to leverage AI for enhancing customer experience but also advocate for a responsible and inclusive technological future.
The shift from traditional product management to more AI-driven development is indeed a cultural change, especially in high-stakes industries where risk aversion is natural.
I learned that AI transformation isn't really about technology; it's more about people and building trust with the teams that will use and benefit from the technology.
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