#customer-satisfaction

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New York City
fromLong Beach, NY Patch
4 days ago

LIRR Ridership Shatters Weekly Post-Pandemic Record: Hochul

Long Island Rail Road has achieved record ridership levels, surpassing pre-pandemic numbers with improved service since the opening of Grand Central Madison.
fromwww.thelocal.de
4 days ago

Are German airports and airlines among worst in Europe?

German airlines and airports ranked poorly in surveys for reliability, customer satisfaction, and on-time performance.
E-Commerce
fromwww.housingwire.com
5 days ago

Customer satisfaction with mortgage servicers is fading

Customer satisfaction in mortgage servicing declined significantly despite record highs in mortgage origination satisfaction.
fromCreative Bloq
5 days ago

Service design isn't just a hot buzzword, it affects everything in your life

Great service design simplifies experiences by solving problems and barriers that often go unnoticed.
fromFortune
5 days ago

How Olive Garden is able to afford giving away unlimited breadsticks

The unlimited breadsticks were originally adopted to keep customers busy while waiting for their meals due to unexpected delays in the kitchen.
Food & drink
Digital life
from24/7 Wall St.
6 days ago

Disney+ Ratings Take Unexpected Fall

Disney+ ranked 11th in the American Customer Satisfaction Index among streaming services, signaling significant customer dissatisfaction.
#walmart
fromwww.cbc.ca
1 week ago

It's the Indian diaspora's only option for consular services in Canada. Complaints against it are piling up | CBC News

BLS International faces allegations of overcharging and pressuring clients for unnecessary services, leading to widespread frustration among customers.
from24/7 Wall St.
1 week ago

Memo to Starbucks CEO Niccol: You're Out of Food

Starbucks faces significant operational challenges, including inventory issues and poor overall store management under CEO Brian Niccol.
fromThe Local France
2 weeks ago

Ranked: The French airport with the fewest delays and cancellations

The Air Help ranking is based mostly on punctuality, which covers flight delays and cancellations, with the remaining 40 percent of the score made up of overall customer satisfaction and services offered.
France news
#customer-experience
fromBusiness Matters
2 weeks ago

Reducing Shipping Damage: Smarter Packaging Choices That Work

Shipping damage significantly affects business operations, customer trust, and overall costs.
#fast-food
fromTasting Table
3 weeks ago
Food & drink

America's Favorite Fast Food Chicken Sandwich Chain Isn't Popeyes Or KFC, According To Yelp - Tasting Table

fromTasting Table
3 weeks ago
Food & drink

America's Favorite Fast Food Chicken Sandwich Chain Isn't Popeyes Or KFC, According To Yelp - Tasting Table

Marketing
fromMarTech
3 weeks ago

Using AI to build a DIY customer sentiment analysis solution | MarTech

Marketers must address unstructured data challenges in customer satisfaction surveys to extract actionable insights.
#bart
Public health
fromwww.amny.com
1 month ago

Op-ed | Making progress with MTA Access-a-Ride Paratransit | amNewYork

Access-A-Ride Paratransit is achieving record ridership and performance, particularly during Disability Pride Month.
fromeLearning Industry
1 month ago

4.67 Satisfaction Is Pretty Good, Right? Right?

A 4.67 satisfaction score can be misleading without deeper analysis; context and interpretation are vital for leveraging customer feedback effectively.
fromClickUp
1 month ago

12 Free Client List Templates for Tracking Contacts in 2025

Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create raving fans.
Marketing tech
fromBusiness Insider
1 month ago

Chobani's founder says the Make America Healthy Again movement's ingredient crackdown poses a big risk for food makers

Food companies are increasingly scrutinizing artificial ingredients due to health movements, but changes can alienate some customers.
from24/7 Wall St.
1 month ago

Chick-fil-A Is America's Best Fast-Food Restaurant

Chick-fil-A ranked highest in customer satisfaction among quick-service restaurants in the 2025 ACSI study, maintaining its score from the previous year.
#mcdonalds
from24/7 Wall St.
1 month ago
SF food

McDonald's Is the Worst Restaurant in America

McDonald's ranked last in customer satisfaction among quick-service restaurants in 2025.
fromwww.newsshopper.co.uk
4 months ago
London food

Bromley McDonald's ratings - some with 'abysmal hygiene' and others 'friendly staff'

Local McDonald's branches in Bromley struggle with customer satisfaction, averaging below 3.7 stars on Google reviews.
London food
fromwww.newsshopper.co.uk
4 months ago

Bromley McDonald's ratings - some with 'abysmal hygiene' and others 'friendly staff'

Local McDonald's branches in Bromley struggle with customer satisfaction, averaging below 3.7 stars on Google reviews.
fromStreetsblog
1 month ago

Data Dumps: NYPD Earns an 'F' From Public on Poor 311 Response - Streetsblog New York City

Over the last three months, the satisfaction drops to 20 percent, the data show.
NYC politics
#costco
fromwww.ocregister.com
4 months ago
East Bay food

Costco expands weekday pump hours at its gas stations

Costco has expanded gas station hours to meet member demand.
Gas prices at Costco remain lower compared to traditional stations.
Changes in membership policies reflect Costco's evolving business strategies.
fromSFGATE
5 months ago
E-Commerce

Costco and Sam's Club are fighting for Gen Z. One of them is falling behind.

Costco is falling behind in customer satisfaction and technology integration compared to rivals, particularly in attracting Gen Z consumers.
E-Commerce
fromSFGATE
5 months ago

Costco and Sam's Club are fighting for Gen Z. One of them is falling behind.

Costco is falling behind in customer satisfaction and technology integration compared to rivals, particularly in attracting Gen Z consumers.
fromForbes
1 month ago

Lessons About Brand Ownership From MrBeast's Approach

MrBeast's Feastables highlights the importance of focusing on customer satisfaction and making thoughtful decisions to enhance the user experience, rather than solely relying on personal fame.
Growth hacking
fromTelecompetitor
1 month ago

Monitor Channel Usage to Maximize Video Service Profitability

Broadband providers need to evaluate their video channel offerings based on viewership data rather than automatically renewing contracts, which can lead to unprofitability.
Media industry
Deliverability
fromBusiness Matters
2 months ago

Key Metrics to Track in 3PL Logistics Performance

Clear, measurable criteria for evaluating third-party logistics (3PL) performance are essential for ensuring operational efficiency and customer satisfaction.
from24/7 Wall St.
2 months ago

Samsung Tops Apple in Watch Business

Smartwatches are rated highest for their physical traits, including durability (81), design (81), and screen resolution/quality (80). However, smartwatch users rate their service experience lower than cell phone users.
Apple
fromInsideHook
2 months ago

Some WHOOP Users Are Experiencing Serious Device Issues

As a subscription, we need to win the business of our existing members every day, every week, every month, every year.
Wearables
fromZDNET
2 months ago

Phone satisfaction falls to 10-year low - and AI is only partly to blame

"Brands keep racing to add new capabilities, yet customers still judge smartphones by the fundamentals. Only when companies strengthen the essentials -- battery life, call reliability, and ease of use -- does innovation truly deliver lasting satisfaction."
Wearables
fromBusiness Matters
2 months ago

What Is Reverse Logistics and Why Should Business Owners Care?

Reverse logistics transforms returns into a strategic advantage for cost savings and customer satisfaction.
fromBusiness Insider
2 months ago

Marc Lore's Wonder just eliminated one of the most annoying parts of food delivery

"People are tired of paying fees across all of these marketplaces," Lawrie told BI.
NYC startup
fromBusiness Matters
2 months ago

Why is Customer Satisfaction So Important for Business?

Customer satisfaction drives brand reputation and business success.
Empathy in customer service can have a lasting impact on customer loyalty.
Businesses lose billions annually due to negative customer experiences.
Focusing on existing customer retention is key to financial growth.
fromWIRED
2 months ago

A VPN Company Canceled All Lifetime Subscriptions, Claiming It Didn't Know About Them

VPNSecure's new management canceled lifetime subscriptions due to undisclosed liabilities, transitioning affected customers to new, discounted subscription plans.
Startup companies
fromFast Company
2 months ago

Airline satisfaction soars: Travelers are happier with fewer fellow passengers clogging up flights in 2025

Fellow passengers are the primary dissatisfaction factor for airline customers, according to recent surveys.
fromwww.housingwire.com
2 months ago

eXp posts steady Q1 earnings, reinforces Clear Cooperation stance

The company's total agent count stood at 81,904 at the end of March, a 5% decrease from one year earlier, highlighting a trend in agent retention.
SF real estate
#e-commerce
fromClickUp
2 months ago

11 Free Customer Satisfaction Survey Templates | ClickUp

A well-designed customer satisfaction survey bridges this gap, giving you direct insights into what's working and needs improvement.
Mobile UX
Everyday cooking
fromTasting Table
3 months ago

The 10 Absolute Best Dishwasher Brands, According To Reviews - Tasting Table

Choosing the right dishwasher brand involves examining model reliability, customer reviews, and brand reputation.
fromSmashing Magazine
3 months ago

"Product Kondo": A Guide To Evaluating Your Organizational Product Portfolio - Smashing Magazine

It starts with good intentions - a quick fix here, a shiny feature there - and suddenly, your product portfolio's bursting at the seams.
Bootstrapping
#tesla
Wine
fromTasting Table
3 months ago

The Bonus In Aldi's Return Policy That Makes It Totally Worth The Hassle - Tasting Table

Aldi's 'Twice as Nice' guarantee reflects its commitment to customer satisfaction by offering refunds and replacements for unsatisfactory private label food products.
fromwww.housingwire.com
3 months ago

Checkr, Inc. to acquire employment verification platform Truework

Truework has achieved significant growth by prioritizing customer satisfaction and accuracy in mortgage verification.
fromTelecompetitor
3 months ago

Building Customer Advocates via Speed and Price: Rural Broadband Subscriber Study

For the third consecutive year, internet speed and fair pricing remain the primary contributors to customer satisfaction among rural internet users, according to the 2025 study.
Online Community Development
fromMarTech
3 months ago

Businesses struggle to identify and capture revenue opportunities | MarTech

According to a survey of more than 600 business decision-makers, 46% of professionals lack confidence in their company's ability to identify and capture revenue opportunities.
Business intelligence
fromeLearning Industry
3 months ago

How Digital Training Enhances Hotel Staff Efficiency And Guest Experience

Digital training methods serve as a crucial operational strategy for hotels, enhancing employee performance and customer satisfaction through modern technological solutions.
Digital life
fromTasting Table
3 months ago

Dunkin Vs Starbucks: Which Coffee Chain Has The Best Birthday Reward? - Tasting Table

Starbucks provides tangible birthday rewards, while Dunkin' offers points that require spending.
Starbucks rewards are more satisfying than Dunkin's revamped points system.
fromeLearning Industry
3 months ago

Global Shop Solutions Launches Customer Training In 90 Days

Switching to TalentLMS dramatically improved the training efficiency and engagement at Global Shop Solutions.
fromTechCrunch
4 months ago

a16z and Benchmark-backed 11x has been claiming customers it doesn't have | TechCrunch

11x is facing significant financial challenges despite initial growth, leading to high turnover and customer dissatisfaction.
fromEntrepreneur
4 months ago

How to Spot a Candidate Who Will Sabotage Your Team | Entrepreneur

Hiring quality employees is vital for customer satisfaction and business success.
Poor hiring decisions can have long-term negative effects on a business.
fromLondon Business News | Londonlovesbusiness.com
4 months ago

House cleaning best practices for business success - London Business News | Londonlovesbusiness.com

"Prioritise routine checks and mindful organising in every corner," says The Happy House Cleaning. By applying these guidelines, you'll reinforce your professional reputation."
Online marketing
Travel
fromTravel + Leisure
4 months ago

Frontier Airlines Is Offering New Perks to Lure Disgruntled Southwest Customers-Including Free Checked Bags, Seat Selection, and No Change Fees

Frontier Airlines is offering a free Economy Bundle for nonstop flights, aiming to provide enhanced value to travelers.
The deal includes free carry-on, seat selection, and flight changes, targeting customers dissatisfied with other airlines.
Growth hacking
fromEntrepreneur
4 months ago

These 3 Things Helped My Business Scale into a 9 Figure Success | Entrepreneur

Supply chain management significantly affects a company's success through technological advancements.
Adapting flexibility in supply chain operations can enhance trust and efficiency.
E-Commerce
fromSFGATE
5 months ago

Trader Joe's ties with this grocery store for consumers' favorite, report says

Trader Joe's regained the top spot in customer satisfaction, tying with Publix according to the latest survey.
DC food
fromTasting Table
5 months ago

The Psychology Behind Why Five Guys Gives You So Many Extra Fries - Tasting Table

Five Guys intentionally overfills orders with fries to create customer satisfaction and a perception of value.
Online marketing
fromBusiness Matters
5 months ago

Why Guests Ignore Guest Feedback Forms-And How to Change That

Guest feedback is crucial for service improvement and guest satisfaction.
Many guests skip feedback forms due to inconvenience and unclear value.
Improving guest feedback response rates requires a strategic approach.
fromBusiness Matters
5 months ago

The Coastal Moving Services Difference: How We Ensure a Stress-Free Relocation

Coastal Moving Services understands the challenges that come with moving, and their mission is to make the entire process as smooth and hassle-free as possible.
Business
fromLogRocket Blog
5 months ago

A guide to measuring invisible product metrics - LogRocket Blog

Invisible metrics like trust, satisfaction, and emotional engagement are essential for product development and user retention.
Social media marketing
fromwww.forbes.com
5 months ago

Council Post: Why You Should Go Live On Social Media And Enhance Customer Experience

Live streaming on social media is crucial for business visibility and customer engagement.
Enhanced customer experience leads to increased loyalty and sales, especially through innovative strategies.
Deliverability
fromFood & Beverage Magazine
5 months ago

Hidden Obstacles Impeding Restaurant and Catering Business Growth

Operational efficiencies are critical for growth in the restaurant industry.
Addressing delivery and workflow issues can lead to business expansion.
Actionable strategies can mitigate common growth roadblocks.
fromLondon Business News | Londonlovesbusiness.com
5 months ago

From A to B, smarter: How delivery route software transforms efficiency - London Business News | Londonlovesbusiness.com

Efficient delivery logistics are essential in the booming e-commerce market, necessitating reliable, fast, and cost-effective solutions, especially through the adoption of delivery route software.
Deliverability
fromwww.independent.co.uk
5 months ago

The best' supermarket in 2025 has been named and it's one of the most expensive

The Independent plays a crucial role in delivering unbiased news and reporting during significant societal issues.
UK politics
fromwww.southwalesargus.co.uk
5 months ago

Which? crowns M&S as UK's best supermarket - see the full list

M&S ranked highest due to quality products and shopping experience, while Tesco improved in rankings but faced issues with its loyalty scheme.
M&S’s consumer satisfaction highlights the importance of quality and experience in retail.
fromwww.independent.co.uk
5 months ago

Bank overtakes Monzo to become Britain's favourite

Chase has dethroned Monzo as Britain's favourite bank, according to a new survey, even as digital banks continue to outshine traditional high street institutions.
UK news
Marketing
fromeLearning Industry
5 months ago

Why Is L&D Essential For Customer Retention?

Learning and Development (L&D) is a strategic tool for enhancing customer satisfaction through better-trained customer-facing teams.
Online marketing
fromClickUp
5 months ago

Top AI FAQs Generators for 2025 | ClickUp

AI-powered FAQ sections significantly enhance customer satisfaction by providing 24/7 self-service options.
Using an FAQ generator can save businesses time and improve communication with their customers.
fromBusiness Insider
5 months ago

Sam's Club's CEO is doubling down on the experiential side of retail and naming a new CXO

"This is all a result of working really hard at the inputs and then the outputs heal themselves. Because we're building digital products for our associates as well as for our members, it means you create connected experiences that allow people to see..."
Business intelligence
fromSocial Media Explorer
5 months ago

Streamline Your Transactions with the Swipe Machines - Social Media Explorer

Swipe machines are crucial for businesses to efficiently process transactions and enhance customer satisfaction.
They support multiple payment options, including contactless methods.
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