According to the J.D. Power's 2025 U.S. Credit Card Satisfaction Study, American Express ranked as the top issuer in overall customer satisfaction, followed by Bank of America and Capital One.
The Air Help ranking is based mostly on punctuality, which covers flight delays and cancellations, with the remaining 40 percent of the score made up of overall customer satisfaction and services offered.
"Brands keep racing to add new capabilities, yet customers still judge smartphones by the fundamentals. Only when companies strengthen the essentials -- battery life, call reliability, and ease of use -- does innovation truly deliver lasting satisfaction."
For the third consecutive year, internet speed and fair pricing remain the primary contributors to customer satisfaction among rural internet users, according to the 2025 study.