#customer-satisfaction

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from24/7 Wall St.
2 hours ago

America's Worst Car Brands

The ACSI Automobile Study 2025 showed that the worst brands were Ram and Chrysler, both owned by Stellantis, with scores of 69 each.
Cars
fromTravel + Leisure
1 day ago

This Is the No. 1 Travel Credit Card for 2025, According to a New Report

According to the J.D. Power's 2025 U.S. Credit Card Satisfaction Study, American Express ranked as the top issuer in overall customer satisfaction, followed by Bank of America and Capital One.
E-Commerce
fromTESLARATI
5 days ago

Tesla plans to use Unreal Engine for driver visualization with crazy upgrade

Tesla Superchargers achieved a 709 score on a 1,000-point customer satisfaction scale, maintaining the highest reliability with a four percent failure rate among charging visits.
Cars
fromConde Nast Traveler
1 week ago

Want a Different Kind of Work Trip? Try a Robot Hotel

Robots at Henn na hotels improve operational efficiency, address labor shortages, and enhance customer satisfaction.
fromMedium
1 week ago

Colonoscopy and candy drops: on crafting a good peak-end experience

The peak-end rule explains that our memory of an event is shaped largely by two moments: the peak emotional high point and how the experience concludes.
UX design
#starbucks
fromComputerworld
2 weeks ago

Apple's results show the Windows-to-Mac switch is happening

Mac platform sees record user growth with high satisfaction.
New York City
fromLong Beach, NY Patch
3 weeks ago

LIRR Ridership Shatters Weekly Post-Pandemic Record: Hochul

Long Island Rail Road has achieved record ridership levels, surpassing pre-pandemic numbers with improved service since the opening of Grand Central Madison.
fromwww.thelocal.de
3 weeks ago

Are German airports and airlines among worst in Europe?

German airlines and airports ranked poorly in surveys for reliability, customer satisfaction, and on-time performance.
E-Commerce
fromwww.housingwire.com
3 weeks ago

Customer satisfaction with mortgage servicers is fading

Customer satisfaction in mortgage servicing declined significantly despite record highs in mortgage origination satisfaction.
fromCreative Bloq
3 weeks ago

Service design isn't just a hot buzzword, it affects everything in your life

Great service design simplifies experiences by solving problems and barriers that often go unnoticed.
fromFortune
3 weeks ago

How Olive Garden is able to afford giving away unlimited breadsticks

The unlimited breadsticks were originally adopted to keep customers busy while waiting for their meals due to unexpected delays in the kitchen.
Food & drink
Digital life
from24/7 Wall St.
3 weeks ago

Disney+ Ratings Take Unexpected Fall

Disney+ ranked 11th in the American Customer Satisfaction Index among streaming services, signaling significant customer dissatisfaction.
#walmart
fromwww.cbc.ca
1 month ago

It's the Indian diaspora's only option for consular services in Canada. Complaints against it are piling up | CBC News

BLS International faces allegations of overcharging and pressuring clients for unnecessary services, leading to widespread frustration among customers.
fromThe Local France
1 month ago

Ranked: The French airport with the fewest delays and cancellations

The Air Help ranking is based mostly on punctuality, which covers flight delays and cancellations, with the remaining 40 percent of the score made up of overall customer satisfaction and services offered.
France news
fromEntrepreneur
1 month ago

How to Bring Phone Systems into the Age of Personalization | Entrepreneur

Automated phone systems have been a staple of customer interaction for over 50 years, but modern customer expectations demand a more personalized approach.
Business
fromBusiness Matters
1 month ago

Reducing Shipping Damage: Smarter Packaging Choices That Work

Shipping damage significantly affects business operations, customer trust, and overall costs.
#fast-food
fromTasting Table
1 month ago
Food & drink

America's Favorite Fast Food Chicken Sandwich Chain Isn't Popeyes Or KFC, According To Yelp - Tasting Table

fromTasting Table
1 month ago
Food & drink

America's Favorite Fast Food Chicken Sandwich Chain Isn't Popeyes Or KFC, According To Yelp - Tasting Table

Marketing
fromMarTech
1 month ago

Using AI to build a DIY customer sentiment analysis solution | MarTech

Marketers must address unstructured data challenges in customer satisfaction surveys to extract actionable insights.
#bart
Public health
fromwww.amny.com
1 month ago

Op-ed | Making progress with MTA Access-a-Ride Paratransit | amNewYork

Access-A-Ride Paratransit is achieving record ridership and performance, particularly during Disability Pride Month.
fromeLearning Industry
1 month ago

4.67 Satisfaction Is Pretty Good, Right? Right?

A 4.67 satisfaction score can be misleading without deeper analysis; context and interpretation are vital for leveraging customer feedback effectively.
fromClickUp
1 month ago

12 Free Client List Templates for Tracking Contacts in 2025

Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create raving fans.
Marketing tech
fromBusiness Insider
2 months ago

Chobani's founder says the Make America Healthy Again movement's ingredient crackdown poses a big risk for food makers

Food companies are increasingly scrutinizing artificial ingredients due to health movements, but changes can alienate some customers.
from24/7 Wall St.
2 months ago

Chick-fil-A Is America's Best Fast-Food Restaurant

Chick-fil-A ranked highest in customer satisfaction among quick-service restaurants in the 2025 ACSI study, maintaining its score from the previous year.
NYC politics
fromStreetsblog
2 months ago

Data Dumps: NYPD Earns an 'F' From Public on Poor 311 Response - Streetsblog New York City

The NYPD is failing to adequately address non-emergency service requests, with only 20% satisfaction reported recently.
#costco
fromForbes
2 months ago

Lessons About Brand Ownership From MrBeast's Approach

MrBeast's Feastables highlights the importance of focusing on customer satisfaction and making thoughtful decisions to enhance the user experience, rather than solely relying on personal fame.
Growth hacking
fromTelecompetitor
2 months ago

Monitor Channel Usage to Maximize Video Service Profitability

Broadband providers need to evaluate their video channel offerings based on viewership data rather than automatically renewing contracts, which can lead to unprofitability.
Media industry
Deliverability
fromBusiness Matters
2 months ago

Key Metrics to Track in 3PL Logistics Performance

Clear, measurable criteria for evaluating third-party logistics (3PL) performance are essential for ensuring operational efficiency and customer satisfaction.
Apple
from24/7 Wall St.
2 months ago

Samsung Tops Apple in Watch Business

Apple's smartwatch revenue significantly contributes to its ecosystem but lags in customer satisfaction compared to Samsung.
Despite lower smartwatch sales, they play a key role in retaining consumers within the Apple ecosystem.
Wearables
fromInsideHook
2 months ago

Some WHOOP Users Are Experiencing Serious Device Issues

WHOOP's rapid valuation growth highlights the importance of customer satisfaction in subscription models.
fromZDNET
2 months ago

Phone satisfaction falls to 10-year low - and AI is only partly to blame

"Brands keep racing to add new capabilities, yet customers still judge smartphones by the fundamentals. Only when companies strengthen the essentials -- battery life, call reliability, and ease of use -- does innovation truly deliver lasting satisfaction."
Wearables
Business
fromBusiness Matters
2 months ago

What Is Reverse Logistics and Why Should Business Owners Care?

Reverse logistics transforms returns into a strategic advantage for cost savings and customer satisfaction.
fromBusiness Insider
2 months ago

Marc Lore's Wonder just eliminated one of the most annoying parts of food delivery

"People are tired of paying fees across all of these marketplaces," Lawrie told BI.
NYC startup
fromBusiness Matters
3 months ago

Why is Customer Satisfaction So Important for Business?

Customer satisfaction drives brand reputation and business success.
Empathy in customer service can have a lasting impact on customer loyalty.
Businesses lose billions annually due to negative customer experiences.
Focusing on existing customer retention is key to financial growth.
fromWIRED
3 months ago

A VPN Company Canceled All Lifetime Subscriptions, Claiming It Didn't Know About Them

VPNSecure's new management canceled lifetime subscriptions due to undisclosed liabilities, transitioning affected customers to new, discounted subscription plans.
Startup companies
fromFast Company
3 months ago

Airline satisfaction soars: Travelers are happier with fewer fellow passengers clogging up flights in 2025

Fellow passengers are the primary dissatisfaction factor for airline customers, according to recent surveys.
fromwww.housingwire.com
3 months ago

eXp posts steady Q1 earnings, reinforces Clear Cooperation stance

The company's total agent count stood at 81,904 at the end of March, a 5% decrease from one year earlier, highlighting a trend in agent retention.
SF real estate
#e-commerce
fromClickUp
3 months ago

11 Free Customer Satisfaction Survey Templates | ClickUp

A well-designed customer satisfaction survey bridges this gap, giving you direct insights into what's working and needs improvement.
Mobile UX
Everyday cooking
fromTasting Table
3 months ago

The 10 Absolute Best Dishwasher Brands, According To Reviews - Tasting Table

Choosing the right dishwasher brand involves examining model reliability, customer reviews, and brand reputation.
fromSmashing Magazine
3 months ago

"Product Kondo": A Guide To Evaluating Your Organizational Product Portfolio - Smashing Magazine

It starts with good intentions - a quick fix here, a shiny feature there - and suddenly, your product portfolio's bursting at the seams.
Bootstrapping
fromTESLARATI
3 months ago

Over 2 in 5 Tesla owners experienced intentional damage to their vehicle: study

Most Tesla owners recommend their vehicles despite facing vandalism and negative attitudes.
Wine
fromTasting Table
4 months ago

The Bonus In Aldi's Return Policy That Makes It Totally Worth The Hassle - Tasting Table

Aldi's 'Twice as Nice' guarantee reflects its commitment to customer satisfaction by offering refunds and replacements for unsatisfactory private label food products.
fromwww.housingwire.com
4 months ago

Checkr, Inc. to acquire employment verification platform Truework

Truework has achieved significant growth by prioritizing customer satisfaction and accuracy in mortgage verification.
fromTelecompetitor
4 months ago

Building Customer Advocates via Speed and Price: Rural Broadband Subscriber Study

For the third consecutive year, internet speed and fair pricing remain the primary contributors to customer satisfaction among rural internet users, according to the 2025 study.
Online Community Development
Business intelligence
fromMarTech
4 months ago

Businesses struggle to identify and capture revenue opportunities | MarTech

Revenue inefficiencies significantly impact business growth and confidence in capturing revenue opportunities.
Mismanaged revenue processes lead to increased operational costs and risk of lost sales.
Improving efficiency is crucial to enhance customer satisfaction and prevent churn.
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