The Mac installed base has reached a record high, especially noted in the June quarter for upgraders. Despite the large influx of Windows switchers to the Mac platform, customer satisfaction remains very high at 97% in the US. This level of satisfaction indicates that new users are pleased with their transition to Mac. In comparison, Microsoft has lower customer satisfaction ratings, typically in the mid-80s. The trend suggests that continued satisfaction among users may lead to further adoption of the Mac platform.
The Mac installed base reached an all-time high.
In the US, customer satisfaction was recently measured at 97%.
Microsoft lags Apple when it comes to customer satisfaction with scores in various categories in the mid-80s.
Despite this mass influx of new users, Mac satisfaction levels remain supreme.
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