BART has seen a notable increase in ridership and customer satisfaction, with a 6.4% rise in total ridership in early 2025 compared to 2024. Weekend ridership has surged significantly, with Saturday numbers up 14%. Train and station cleanliness have drastically improved by 58% and 52%, respectively. Chief of Police Kevin Franklin attributes this positive trend to the increased police presence and proactive enforcement strategies, which have made riding BART feel safer and more welcoming, especially for families.
The increases in ridership we've been seeing this year are encouraging and are beating our projections. Ridership in May was up 5% compared with May '24.
The BART Police Department is seeing firsthand the transformation that is taking place at BART thanks to the dedication of our sworn officers, ambassadors, and community service officers.
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