The 2025 ACSI Restaurant and Food Delivery Study assessed major full-service and quick-service restaurants in America, revealing Chick-fil-A as the top performer in the quick-service category with a score of 83. The study, which surveyed 16,381 respondents, evaluated factors such as order accuracy, staff courtesy, and food quality. Despite Chick-fil-A's private ownership and limited operational transparency, it reported an estimated annual revenue of $11 billion and has the highest revenue per location in the fast-food industry, underscoring its success and customer loyalty.
Chick-fil-A achieved the highest score in the 2025 ACSI Restaurant and Food Delivery Study, showcasing its high standards in customer satisfaction among quick-service restaurants.
With an average score of 79 in the quick-service category, Chick-fil-A led with a score of 83, reflecting consistent performance compared to the previous year.
Chick-fil-A's revenue is estimated at $11 billion, and it boasts the highest revenue per location of any fast-food chain in America, despite being privately held.
The survey included 16,381 respondents sharing feedback on various factors, including food quality, staff courtesy, and app reliability, influencing customer satisfaction.
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