Access-A-Ride Paratransit is excelling with unprecedented ridership and performance metrics, averaging 41,000 scheduled trips on weekdays, surpassing entire bus systems of major cities. Its on-time performance exceeds 90%, significantly improved customer satisfaction stands at 85%, and these metrics are attributed to recent investments and a focus on customer experience. Initiatives such as the introduction of 500 all-electric vehicles and revamped call center operations have streamlined service, making it an exemplary program for seniors and individuals with disabilities during Disability Pride Month.
Access-A-Ride Paratransit is not only breaking ridership records but also achieving high on-time performance and customer satisfaction, showcasing its value as a mass transit service.
By implementing strategic investments and a renewed customer focus, Access-A-Ride has significantly improved its service, leading to a remarkable increase in ridership and satisfaction.
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