Holland & Barrett achieved 6th place in the July 2025 UK Customer Satisfaction Index, scoring 85.4 out of 100, a jump from 7th in January 2025 and 13th a year prior. The increase of 2.3 points since July 2024 reflects a commitment to service quality, staff training, and personalization. Nationally, overall customer satisfaction improved for the first time in three years, primarily due to organizations effectively managing issues. CEO Anthony Houghton emphasized the importance of personalized service and the dedication of staff in driving customer satisfaction.
Holland & Barrett climbed to 6th in the July 2025 UK Customer Satisfaction Index with a score of 85.4 out of 100, improving from 7th place in January 2025.
The achievement reflects ongoing investment in service quality, staff training, and personalization, part of a wider transformation to become a trusted partner for health and wellness.
Customer satisfaction across the UK has risen for the first time in three years, primarily due to organizations reducing customer problems and improving problem handling.
Personalized service has always been part of Holland & Barrett, but they are now taking it to the next level to meet individual customer needs.
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