Henn na's decision to employ robots is based on specific locations and market conditions, significantly improving operational efficiency while addressing Japan's labor shortage. The hotel utilizes a hybrid staffing model with about 150 robots working alongside humans in 14 hotels. Enhanced models like RoBoHoN provide concierge services and can perform various tasks and dances. As technology reliability increases and guest satisfaction remains high, Henn na considers further robot deployment to optimize labor costs while maintaining service quality.
Henn na's management has settled on a hybrid staffing model composed of humans and humanoids, operating about 150 robots at check-in desks or inside guest rooms at 14 of its Japan hotels.
Sharp-developed compact humanoid robots called RoBoHoN serve as dedicated concierges, turning lighting and air conditioning on and off, providing information, and recommending local attractions.
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