Unilever has struck a five-year partnership with Google Cloud as the CPG giant prepares for a shift toward agentic commerce and artificial intelligence-powered marketing, according to a press release. The owner of brands like Dove and Hellmann's Mayonnaise will migrate its integrated data and cloud platforms to Google to build out an enterprise-wide AI infrastructure. Unilever will use tools such as Google's Vertex AI to develop capabilities in areas including brand discovery, measurement and marketing.
The deployment will include building next-generation capabilities for future 'agentic commerce', where the consumer's shopping journey is increasingly shaped by AI. This includes enhancing Unilever's brand discovery, marketing measurement and creating AI-augmented marketing strategies.
Cimulate develops technology that responds precisely to this need. The company has built a so-called "intent-aware context engine," a system that analyzes both real and simulated customer experiences to better understand what a shopper is looking for. This enables online stores to display more relevant search results and make personalized recommendations throughout the purchasing process. By integrating this technology into Agentforce Commerce, Salesforce wants to make it easier for consumers to discover and compare products in real time.
The fintech giant has unveiled a new strategic direction for Revolut Pay, announcing plans to make its one-tap checkout work seamlessly across all agentic commerce platforms in the UK and the European Economic Area (EEA). At the heart of the move is Revolut Pay's compatibility with Google's Agent Payments Protocol (AP2), positioning the company early in a fast-moving mix of payments and artificial intelligence.
Retailers, especially larger companies, recognize the importance of artificial intelligence and agentic commerce, and plan to make that a reality this year, Srjana Balraj, global head, unified commerce platform at TCS told American Banker. "If you are not visible in the [AI] chat interface, you are going to lose the customer eventually," Balraj said. "The work started last year and two years back based on the maturity of where retailers are.
The promise is simple enough. AI agents act on behalf of shoppers to search, compare, select, and even purchase products. These agents will use a shopper's preferences - stated and inferred - rather than browsing products from digital shelves. McKinsey & Company describes it this way: "Companies have spent decades refining consumer journeys, fine-tuning every click, scroll, and tap. But in the era of agentic commerce, the consumer no longer travels alone. Their digital proxies now navigate the commerce ecosystem."
For the past decade, it seems that while technology has become increasingly advanced, the online shopping experience has remained largely the same: endless scrolling, reviews we don't fully trust and price comparisons that often create more confusion than clarity. Despite improvements in logistics and payments, the core workflow-search, scroll, compare, repeat-has barely evolved. With the rise of A.I., that equilibrium is finally breaking.
Among the bigger news items was Google's launch of an e-commerce shopping checkout feature directly from Google Search's AI Mode and its Gemini chatbot app. Among the first takers for the new feature is retail behemoth Walmart, so this is a big deal. Behind the scenes, the AI checkout is powered by a new " Universal Commerce Protocol" that should make it easier for retailers to support agentic AI sales.
The technology giant announced Thursday that it has rolled out several AI-enabled shopping functions just ahead of the holidays. The features pair with other AI-enabled capabilities Google has already launched, including a way to track items' prices and virtual try-on options that allow a user to see how clothing looks directly on their body. Google said it has made conversational commerce, both with its large-language model (LLM), Gemini, and its search tool, which it calls AI Mode, easier for consumers.
To prepare for a future in which AI can make purchases on your behalf, companies are laying the groundwork for agentic transactions, and PayPal is the latest to join the effort. Also: I let ChatGPT Atlas do my Walmart shopping for me - here's how the AI browser agent did On Tuesday, the company launched its agent commerce services, a suite of solutions designed for merchants to enable AI-driven shopping experiences that build on PayPal's existing payment infrastructure.
This bifurcation, according to Stern, is at the separation of commodity buying and experience-based shopping. On the one hand, if someone wants a commodity item or a widely available brand, almost any store will do. A shopper might ask ChatGPT to order more Tide laundry detergent, and not care who sells it. What matters is getting Tide delivered quickly at a low price.
What if your next online shopping experience didn't require endless scrolling, multiple tabs, or even visiting a website? Imagine asking a chatbot for the perfect pair of running shoes, receiving tailored recommendations, and completing your purchase, all within the same conversation. This isn't a glimpse into a far-off future; it's the reality Shopify is creating with its new integration of ChatGPT-powered agentic commerce. By blending conversational AI with e-commerce, Shopify is not just refining how we shop, it's fundamentally redefining it.
