#consumer rights

#consumer rights

In the European Union, consumers have a statutory right of withdrawal, allowing them to cancel an online purchase within 14 days of delivery without providing a reason, except for certain exceptions like personalized goods and perishables.

The Financial Conduct Authority stated that total compensation and administration costs will now amount to roughly £9.1 billion, down from earlier estimates of more than £11 billion. This revised figure includes £7.5 billion in direct payouts to consumers and £1.6 billion in operational costs for lenders.

Sky broadband customers are set for a £36 annual bill increase from 1 April, unless they leave their contract early. You can do this without paying early termination fees, because Sky doesn't lay out its pricing upfront. Under Ofcom rules, this gives you the right to leave penalty-free.

This lawsuit seeks to prevent Costco, the third-largest retailer in the world, from double recovery. Costco has made no commitment to return any portion of anticipated tariff refunds to the consumers who bore those costs.

Tinder has brazenly announced and employed a multi-tiered pricing plan that treats consumers unequally based solely on their age. The lawsuit alleged that Tinder violated the Unruh Civil Rights Act through its discriminatory pricing structure for Tinder Plus and Tinder Gold memberships.

Train passengers are missing out on over 80 million annually in compensation for delayed journeys, a new analysis has revealed. The shortfall has been blamed on an "unacceptable" claims processes. Online ticket retailer Trainline, which produced the data, has called for rail reform that "focuses on what matters" to passengers. While customers who purchase tickets directly through a train operator's website or app can often access "one-click" compensation claims via the delay repay scheme for service disruptions,

The lawsuit - filed at the Competition Appeal Tribunal in London - alleges Valve "forces" game publishers to sign up to conditions which prevents them from selling their titles earlier or for less on rival platforms. It claims that as Valve requires users to buy all additional content through Steam, if they've bought the initial game through the platform it is essentially "locking in" users to continue making purchases there.

I furnished my last design studio with bespoke Danish shelving, three Eames desk units, nine glass tables, 12 chairs, etc. When I closed the studio I moved the furnishings plus a few hundred design books-including books I'd written, foreign translations of my work, books by other designers that I'd published, translations of some of those books, oversized and rare design books, books signed by their authors and sent to me, and so on.

Anyone with a New York billing address who canceled a digital Times subscription between January 19, 2018 and June 30, 2022 or a home delivery subscription between January 19, 2018 and August 9, 2023 qualifies for a $14 refund if they submit a claim form by March 3.

Few things are more annoying than getting a card telling you that you missed your delivery and you'll have to travel miles to a depot that shuts at midday. Many of us are relieved when neighbours sign for our deliveries so we happily do the same for them. However, what happens if that parcel is damaged or goes missing? The consequences could surprise you.

Avis should have inspected the vehicle immediately upon return and notified you of any issues right away. Anything could have happened in the three days between dropping off the car and inspection. Although California's Civil Code Section 1936 doesn't require rental companies to provide detailed invoices for post-return charges, it strictly regulates how charges must be calculated, disclosed and justified. If you dispute a charge, the burden is on the rental company to prove its validity through itemized documentation.

It is Which?'s belief that Apple, the second-largest public company in the world, has abused its position, stifling competition and ripping off millions of customers in the process,

You visit an open house for a stately old Victorian on a quiet street. It has a wraparound front porch and all kinds of vintage charm ... but you can't help but wonder if that sudden cold draft is the result of poor insulation, or a past occupant dropping by. And the lights on that stunning chandelier are flickering in a way that might foretell an expensive visit from an electrician - or an exorcist.

I took my iPhone 16 Pro to iRepairMan for a screen replacement. On the surface, they seemed legitimate - a slick website, easy booking, quick turnaround. But what happened after the repair tells a different story. Almost immediately, I noticed issues: Brightness wildly inconsistent - sometimes full blast at half slider, sometimes so dim it's almost black. Colours clearly off. The phone running hot and the battery draining much faster than before. In short: the screen replacement made the phone worse, not better.

What a load of rubbish. Far better to order a free glass of tap water. At an Open University summer school some years ago, students were invited to take part in a trial. All were given 10 lots of two samples, Nottingham tap water and Highland Spring. There were enough participants over the weeks for a statistical sample. Answer? They could not tell the difference.