"Aer Lingus' partial refund and radio silence violate both its contractual obligations and EU consumer protections. Here's what should have happened: After canceling your flight, Aer Lingus needed to promptly refund the full $5,246 without you having to ask. Instead, it shortchanged you by $744 and ignored your follow-ups — a classic airline runaround. Airlines often bank on travelers giving up, but EU rules don't let them off the hook."
"You did the right thing by documenting every interaction. Paper trails are critical. Still, when companies stonewall, escalating to executives is key. I've published contact details for Aer Lingus' leadership team on my consumer advocacy site, Elliott.org. A polite but firm email to these decision-makers often breaks the logjam. It looks like you tried the contacts, but they ignored you."
A Paris-to-Philadelphia Aer Lingus flight was canceled for operational reasons. The passenger paid $5,246 and received only $4,502, leaving $744 unpaid. Repeated emails produced new case numbers and promises but no resolution for weeks. EU Regulation 261/2004 requires full refunds for airline-controlled cancellations and mandates a full refund within seven days for credit card payments. The airline's partial refund and lack of response violated contractual and EU consumer protections. Recommendations include keeping detailed documentation, requesting a chargeback through the credit card issuer for the missing amount, and escalating complaints to airline executives or consumer advocacy channels.
Read at www.mercurynews.com
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