How Much Are You Spending on Subscriptions? New UK Laws Make Refunds and Cancellations Easier for Consumers

"The new laws are set to take place in the spring of 2027, which will enable people to cancel subscriptions in just one click, making it as easy as signing up in the first place."

"If a customer forgets to cancel their free trial before it turns into a full subscription, there will be a '14-day cooling-off period' where they can get a full or partial refund."

"These new policies will help put consumers in the driving seat with proper transparency and protection, according to Sue Davis, head of consumer rights policy at 'Which?'."

"In the UK, around 3.5 million are accidentally rolled onto long-term contracts after signing up to a free trial, and auto-renewals catch out 1.5 million."

New laws set to take effect in spring 2027 will allow consumers to cancel subscriptions with one click, enhancing transparency about trial periods. Companies must inform customers when trial periods end to avoid unexpected charges. A 14-day cooling-off period will enable refunds for those who forget to cancel before a trial converts to a full subscription. Approximately 3.5 million UK consumers are affected by accidental rollovers to long-term contracts, and 1.5 million face issues with auto-renewals. These changes aim to empower consumers and improve their protection.

Read at Business Matters