'My dumped parcel was taken away with the rubbish'

"Royal Mail has apologised, though Ms Daley said she has not had a direct apology. The firm said it was "never" company policy to place parcels in bins, adding the employee involved had been spoken to. Ms Daley, 67, said she had been left "shocked, upset, and stressed" by the ordeal and her treatment by the company since. Bosses responded to a letter written on her behalf by the local MP, but she is still to receive a direct apology."

"The parcel contained period underwear not widely available in Jamaica, for Ms Daley's 12-year-old granddaughter, as well as soups and supplements for her 99-year-old uncle. Despite a total value of about 100, she is only entitled to 20 in compensation because she sent the package second class. Royal Mail said it recommended using its Special Delivery Guaranteed service for high value items, which includes 750 cover as standard."

Eslyn Daley sent a parcel from Birmingham to London in June intended for family in Jamaica containing period underwear, soups and supplements. A postal worker placed the parcel in a nearby recycling bin and refuse workers removed the bin before the package could be retrieved. Royal Mail apologised and said placing parcels in bins was not company policy and that the employee had been spoken to. Compensation entitlement was limited to 20 because the parcel was sent second class despite a value of about 100. The local MP intervened and a consumer expert reported rising delivery complaints.

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