"Georgia Romain, a hypnotherapist from Kingston upon Thames, took the high-end Knightsbridge retailer to court without legal representation. She had purchased a Cartier "Love" bracelet online, but upon discovering it did not fit, she returned it. Harrods' customer service team rejected the return, alleging that Ms Romain had caused damage and scratches to the item before sending it back."
"Deputy District Judge Elaine Vignoli ruled that Harrods had "failed on the balance of probabilities" to prove the bracelet was returned with scratches. She also dismissed the claim that the 18-carat gold bangle was rendered worthless by "minor scuffs and scratches.""
Georgia Romain, a hypnotherapist from Kingston upon Thames, purchased a Cartier 'Love' bracelet online for £4,550 but found it too small for her wrist. Upon returning the item, Harrods rejected the refund, claiming she had caused damage and scratches to the bracelet. The store threatened to transfer it to lost property if unclaimed within 30 days. Romain pursued legal action without legal representation. London's Mayors and City County Court ruled in her favor, with Deputy District Judge Elaine Vignoli determining that Harrods failed to prove the bracelet was returned damaged. The judge dismissed claims that minor scuffs rendered the 18-carat gold bangle worthless, awarding Romain £5,131 in compensation.
Read at www.independent.co.uk
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