""No New Yorker should have to pay hundreds of dollars for furniture only to receive it late or damaged," said Attorney General James. "We are requiring 1StopBedrooms to refund customers who were forced to pay unlawful cancelation fees or could not cancel their order after it was delayed for months.""
"According to the OAG, 1StopBedrooms advertised items as 'in stock' with delivery timelines as short as 30 days, even when actual shipping dates were significantly longer."
"The state further alleged the retailer imposed a 15 percent 'restocking' fee along with return shipping costs of $2.25 per pound on canceled or delayed orders."
"While the company advertised a 24-hour window to report damage, the OAG found 1StopBedrooms 'failed to adequately address' issues with damaged deliveries."
Payless Furniture, Inc., operating as 1StopBedrooms, will pay up to $350,000 in restitution and penalties due to numerous consumer complaints. An investigation revealed 270 complaints about excessive delivery delays, high cancellation fees, and damaged goods. The company misled customers by advertising items as 'in stock' with short delivery timelines, while actual shipping dates were much longer. Customers faced unlawful cancellation fees and inadequate resolutions for damaged deliveries, prompting the Attorney General's office to take action.
Read at Brooklyn Paper
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