"Avis should have inspected the vehicle immediately upon return and notified you of any issues right away. Anything could have happened in the three days between dropping off the car and inspection. Although California's Civil Code Section 1936 doesn't require rental companies to provide detailed invoices for post-return charges, it strictly regulates how charges must be calculated, disclosed and justified. If you dispute a charge, the burden is on the rental company to prove its validity through itemized documentation."
"I returned the vehicle clean, with no odors or damage. A week later, I received a $450 cleaning fee for a heavy smoke smell even though neither I nor my wife smoke. The company's proof included photos of dust and a form dated three days after my return, with a mileage reading one mile higher than at drop-off. I fought the charge, sent time-stamped security footage of the car sitting unused in my driveway and escalated to the executives, but Avis still charged my card."
A renter returned an Avis vehicle clean and without odors but was later charged $450 for a heavy smoke smell. The rental company produced photos of dust and a form dated three days after return showing one additional mile. The renter supplied time-stamped security footage showing the car unused after drop-off and disputed the charge, but the company still charged the account. California Civil Code Section 1936 limits how post-return charges are calculated and disclosed and places the burden on the rental company to prove charges with itemized documentation. Photographs, odometer and VIN records, and immediate inspections strengthen a renter's position when disputing charges.
Read at www.mercurynews.com
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