"Few things are more annoying than getting a card telling you that you missed your delivery and you'll have to travel miles to a depot that shuts at midday. Many of us are relieved when neighbours sign for our deliveries so we happily do the same for them. However, what happens if that parcel is damaged or goes missing? The consequences could surprise you."
"Goods are the responsibility of the retailer/seller while they are in transit, until they are signed for by the buyer or their nominated neighbour. Ideally, therefore, we and our neighbours should always check parcels to ensure they are intact before agreeing to accept them or signing. In practice, few have the time to check every package. However, if the parcel looks in any way damaged, it really is best to refuse acceptance or, at the very least, write "arrived damaged" when you accept."
Goods remain the responsibility of the retailer or seller while in transit until they are signed for by the buyer or a nominated neighbour. Neighbours who accept parcels should check for damage before signing. If a parcel appears damaged, refusal or noting "arrived damaged" on acceptance is advised. If a courier leaves an item at a different address without permission, the delivery can be treated as undelivered and remain the seller's or courier's responsibility. Giving permission to deliver to a nominated neighbour makes claims trickier. Neighbour signatures do not automatically waive consumer rights, though noting damage can simplify claims.
Read at London Business News | Londonlovesbusiness.com
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