Artificial intelligence
fromFast Company
12 hours agoThis simple trick can help you win your team's trust
Trust in U.S. leaders and AI is declining, highlighting a need for vulnerability-based trust in workplaces.
Estefania Angel noticed that while her company helped other enterprises set up AI, it did not use those systems internally. She began using AI apps in Slack, Outlook, and Google to track assignments, which garnered attention from her superiors.
Twenty years ago, as the top digital and innovation executive for Citi's credit card business, I led the team that spent months building what looked like a brilliant partnership. We'd found a startup with a disruptive payments platform-one that became the forerunner of what has become a new payment type used by millions of consumers today. The deal: strategic investment in exchange for access to the startup's codebase as a sandbox for innovation pilots. No more waiting in the legacy systems queue. Just rapid prototyping with leading-edge developers.
At first glance, that statistic might seem to confirm a familiar narrative about modern life. People are isolated. Communities have weakened. Technology has replaced relationships. But the data tells a more precise story. Most Americans want connection. Many are actively looking for it. What they are running into instead are systems that make connection hard to access and harder to sustain.
Imagine a world where everyone in your team feels valued, heard, and empowered to contribute. Imagine that world where people aren't afraid to challenge the status quo and great ideas emerge from unexpected places. Now imagine that world where toxic behaviors don't just go unchecked, they don't even have room to rise. Wouldn't that be a great world? What happens when leadership tolerates the wrong behaviors? What happens when decision-making is shaped by exclusion, fear, and insecurity?