It was at the Agency where I first truly understood the power of diverse teams," she says. "Success in the field depended on building inclusive, cross-functional units where every voice had value regardless of background, discipline, or rank. Just as critical was cultivating psychological safety: creating a space where people could speak truthfully, challenge assumptions, and innovate under pressure. That foundation of trust was essential to overcoming some of the hardest missions we faced, and it remains core to how I lead today.
I've been out for nearly 15 years. I write openly about queerness. I coach queer tech leaders. I've helped clients come out at work, come out again after trauma, and come out for the very first time. In fact, I'm even scheduled to speak on the main stage at a conference for 500+ LGBTQ+ tech leaders this year. On paper, I look confident and settled in my identity.
In complex systems, failure isn't a possibility - it's a certainty. Whether it's transactions vanishing downstream, a binary storage outage grinding builds to a halt, or a vendor misstep cascading into a platform issue, we have all likely seen firsthand how incidents unfold across a wide range of technical landscapes. Often, the immediate, apparent cause points to an obvious suspect like a surge in user activity or a seemingly overloaded component, only for deeper, blameless analysis to reveal a subtle, underlying systemic flaw that was the true trigger.