AI chatbots have been with us three years and one month (at least the kind that use large language models (LLMs) to communicate with natural-sounding words). Already norms are emerging in some professions for users to disclose how they use AI. For example: Organizations such as the International Committee of Medical Journal Editors created policies for disclosing AI use in scientific manuscripts.
Some people just come off as more trustworthy than others. It's hard to put it into words, but with certain people, you might find yourself spilling your guts upon first meeting, feeling a sense of safety and comfort that puts you at ease and lets you relax. Others might put you on guard in a visceral way-you don't know exactly what it is, but something about them makes your nervous system vigilant, and you start to second-guess what you tell them or how close you let them get.
"Oh, no," lamented Sarah, "Is it going to happen again?" She was responding to the possibility that her partner, Joshua, would lose his temper once again, which was a frequent occurrence. She did not trust him, and the result was anxiety, leading to sleeplessness, worry, and irritability. Research reviewed by Tomlinson and Mayer (2009) supports the view that mistrust can be accompanied by anger and fear. Joshua's temper and Sarah's response of anxiety were affecting their relationship.
Growing up, the grandparents who raised me were a generation removed from me, and because of it, I never felt like I could go to them with real issues or problems. I hid the deep and dark stuff because children were to be seen and not heard. We did not talk about the big things like sex or drugs. Instead, the warnings were direct and often frightening.
We can visualize four different types of trust as directions on a compass. The different types of trust include trust in ourselves, others, reality, and a higher power than ego. Consider how we rely on trust in our daily lives and how we can grow that trust to manage life's challenges. Our trust can move in four directions: we can trust ourselves, others, reality, and a higher power.
In today's rapidly changing work environment, developing trust among team members is crucial for success. Yet, many organizations struggle to foster an atmosphere of collaboration and understanding, often resulting in communication breakdowns, conflicts, and a decrease in productivity. The inability to trust can be the result of misunderstanding, conflicting values, or misjudging others because they trigger us and remind us of a negative situation or experience in our past.
For the past five-plus years up to this very day, an 800-lb gorilla takes a seat at the table at every meeting in every Taylor Morrison conference room in every one of the organization's offices. From its Scottsdale, AZ headquarters, to its three national operating regions, to its divisional hubs in 20 markets across 12 states, to its sales centers in 345 actively selling neighborhoods, that gorilla is physically there in the room in all of those meeting rooms involving Taylor Morrison's 3,000 or so team members.
In personality psychology, trust is understood as a facet of agreeableness, the Big Five personality trait that describes how we tend to relate to other people. Specifically, trust reflects how willing someone is to assume good intent, share information, and rely on others. What many people don't realize is that trust, like other personality traits, is malleable. Not only that, you can take a proactive role in becoming more trusting.
In this context, trust is not just an emotional response. It is about system reliability, the confidence that an AI assistant will behave predictably, communicate clearly, and acknowledge uncertainty responsibly. In healthcare, that reliability is not optional. Even when AI performs well, people still hesitate. They ask: Can I rely on this? Does it really understand me? What happens if it's wrong?
Most people tend to think safety and danger are opposites. But it's more useful to think of them as dance partners. Safety gives us solid footing; danger gives us movement. The emotional sweet spot between the two-where you feel safe but challenged enough to discover something new-is something I call Safe Danger. I base entire team-building and community-building workshops around moments of safe danger.
"The lack of communication regarding important family health events has not only increased their anxiety now because they don't trust that you'll tell them, but it's resulted in a fracture in your relationship or a breach of trust. And then even when the adult child communicates that this is not the type of communication that they want withheld, it usually continues again in the future. It doesn't make a lot of sense to me, and it's upsetting a lot of my clients,"
As AI continues lowering the barrier to malicious identity spoofing and fraud, Oscar Rodriguez, LinkedIn's vice president of product for Trust,told ZDNET that the program is designed to drive more trustworthy internet experiences and user-to-user engagement. "It is becoming increasingly difficult to tell the difference between what is real and what's fake," Rodriguez noted. "That, for us, was the driver because LinkedIn is about trust and authentic connections."
They just stop responding. They ghost you. They leave your deck unread. They click away from your site and never come back. That's what happens when tone breaks trust. It's silent. Instant. And it's nearly impossible to track. It doesn't matter how smart your product is, how big your ambition is, or how clean your UI looks-if the way you sound feels off, it introduces just enough doubt to lose someone.
When two people are starting to date, they might polish themselves a little to make a good impression. Maybe you downplay a flaw or maybe you exaggerate something positive. And regardless of what you think about it, I assume we can agree that up to a certain point this can be dismissed as harmless behavior. However, Reddit user Lejr321 believes her boyfriend has crossed that line.
When in my 20s, I equated hope with "sunny-side-of-the-street" wishful thinking-what we now call " toxic positivity." I was wrong. I live, work, and lead these days with a new kind of grounded hope. Many thoughtful, intelligent people today are sliding toward cynicism. But recent research shows something surprising about the nature of hope in the face of cynicism. I want to share research conducted on cynical college students-and how that research shifted the outlook even of the chief researcher.
Trust is the only thing that can cut through fear, complexity, and industry jargon. And as the market evolves, trust is increasingly the first thing first-time buyers are looking for. Today's borrower, especially the emerging homebuyer, is walking into the market with real concerns. Rising costs, confusing guidelines, cultural barriers, past financial trauma, and years of hearing that homeownership is not for them.
Exaggeration is often used, sometimes habitually, for two reasons. Some individuals use it as a form of emotional self-expression. Other times it is used to manipulate others. In either circumstance, it leaves others feeling deceived, tricked, manipulated, exploited, and abused. While exaggeration may sometimes be successful at achieving some short-term goals, it causes significant damage to relationships. There are ways of achieving the same short-term goals without hurting others in your life.
You interact with your colleagues and (in the best of cases) create a neighborhood of peers that you can rely on both to push the work forward and to share the joys and tribulations of the workday. That's why annoying colleagues can be a particular thorn. When you have a peer at work that you don't want to deal with, it disrupts the flow of your day and diminishes your intrinsic enjoyment of work.
As a professor of negotiation and influence, I've observed a fascinating consistency in my students: They instinctively value behavioral concepts-the art of rapport, the dynamics of power, and the science of persuasion. Yet, they often struggle with their practical application. It's the classic gap between knowing and doing. On the surface, the principles seem simple (e.g., engage in conversation, listen, be friendly), but applying them effectively in high-stakes environments is the true rigor of leadership.
"I have blind, crazy, crazy trust that he's got what he's working on," Sakkijha said, adding that they're both "in it to win it." Masad said one advantage of working together is their ability to be direct. That level of openness helps the business move more quickly, he said. Both said that working together also brings out their individual strengths. Masad said he sees himself as detail-oriented, data-driven, and passionate about problem-solving and strategy, while Sakkijha thrives in communication, decision-making, and emotional intelligence.
Trust is the invisible currency of sports. Without it, even the most spectacular athletic achievements lose their meaning, reduced to mere spectacle divorced from the integrity that gives competition its soul. In an era when sports governance faces unprecedented scrutiny-from match-fixing scandals to judging controversies-the systems that build and maintain trust have never been more critical. For decades, tennis officiating has operated as a laboratory for trust-building under extreme pressure, developing frameworks that extend far beyond the baseline and into broader leadership contexts.
Simon was recently walking through the park with his three-year-old daughter. Autumn had truly arrived, and brown leaves lay scattered across the ground beneath the bare trees. Simon's daughter saw a small boy playing among the leaves and ran over to see what he was doing. The two quickly formed an unspoken bond as they joined forces, collecting the discarded leaves into piles. If you have children, you are almost certainly familiar with this scene, or one like it. Children naturally want to understand what's happening around them, and that curiosity helps them to connect with anyone, or anything, that intrigues them. When there's something new and exciting to discover, social anxiety is easily forgotten. Connections are easily forged.
Over the last two years, the value of content has collapsed. Thanks to the LLM revolution, the internet is drowning in an avalanche of indistinguishable output: an endless parade of fast-food writing, recycled reports, and SEO-bait fluff optimized for algorithms instead of people. That's why the only competitive moat left is the human story. For business leaders, this creates an urgent mandate: Storytelling is no longer a marketing tactic. It's a strategic business imperative-the only reliable engine for changing minds and shifting behaviors.
In a classic study, one-year-old babies were placed on clear plastic near the edge of a " visual cliff " that made it appear that the ground drops away and they could fall. Their mothers were placed on the far side of the cliff and the babies looked at their facial expressions to determine if there was danger. If the mothers expressed positive emotions, most babies would cross over the cliff.
Have you ever been a part of a product launch that felt more like a daunting experience, rather than an exciting or thrilling one? The product launch where users got more confused and felt helpless? Where they could not even point out what was wrong, because the product team worked so heavily on improving the tech and the UX, that it actually changed the way they were used to working before.
The advanced and highly interconnected world, businesses are under increasing scrutiny. Customers, investors, and stakeholders are no longer satisfied with just the products or services a company provides where they are paying attention to how companies conduct themselves. Transparency in business ethics is no longer a luxury; it has become a necessity. From trust-building to regulatory compliance, transparency helps businesses navigate the modern landscape, fostering long-term success and sustainability.
