Shawn Pugh, a tech leader prioritizing people over titles, emphasizes the importance of presence and listening in both customer experience and team management. His background in firefighting informs his calm approach to business challenges. Maintaining a structured routine, he chooses traditional methods like notetaking while utilizing digital tools like Trello for organization. Shawn believes that loyalty trumps technical skills in hiring, a lesson he learned through personal experience when he lost an employee due to a lack of attentive leadership.
"I try to show up. That's it. Show up and listen," Shawn says.
"Firefighting teaches you to stay calm when things go sideways," he says. "That helps a lot in business too."
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