Vonage boosts conversational commerce with GenAI | Computer Weekly
Vonage launches GenAI for Conversational Commerce service with advanced capabilities like marketing template generator and live chat assistance.
GenAI-powered features aim to enhance customer engagement and streamline operations by empowering agent, marketing, and customer support teams. [ more ]
6 generative AI areas of action for educators (opinion)
GenAI in higher education empowers educators to be creators and collaborators, democratizes education, and enhances student success through personalized learning. [ more ]
GenAI writing tools like ChatGPT are increasingly popular among college students, but there is a lack of trust in their accuracy for learning purposes. [ more ]
Crux is building GenAI-powered business intelligence tools | TechCrunch
Startups like Crux are creating GenAI tools tailored for enterprise needs, such as AI models that answer questions about business data in plain language.
Crux converts database schema into a semantic layer that AI models can understand, and allows customers to customize question-answering models. [ more ]
Microsoft unveils a new small language model | MarTech
Microsoft introduces cost-effective small language models, starting with Phi-3-Mini with 3.8 billion parameters and trained on 3.3 trillion tokens. [ more ]
How GenAI Is Poised To Disrupt $30 Billion CTV Advertising Industry
Connected TV (CTV) is a rapidly growing sector in digital advertising, attracting advertisers for its combination of big-screen storytelling and digital optimization capabilities. [ more ]
Research: How Different Fields Are Using GenAI to Redefine Roles
GenAI features support creativity, problem-solving, and information processing for knowledge workers.
GenAI tools are expected to enhance organizational effectiveness and competitiveness, with a significant increase in enterprise spending by 2027. [ more ]
Security Think Tank: What to expect in cyber this year | Computer Weekly
2023 saw increased investment in generative AI (genAI) which will continue in 2024 as businesses embrace rapid experimentation and launch new genAI initiatives.
Organizations need to carefully balance the speed of innovation with governance and accountability in implementing AI-based technologies to mitigate security and privacy risks. [ more ]