CEO Brian Niccol emphasized the importance of in-person collaboration, stating, "We are reestablishing our in-office culture because we do our best work when we're together. We share ideas more effectively, creatively solve hard problems, and move much faster."
When Mackey sold the business to Amazon in 2017, he committed to staying on for five years. Over time, however, struggles with the retail behemoth around culture took a toll, Mackey said.
If you take your eye off either the customer or the employee and you get very internally focused, it's a recipe for failure.
What's really important to firm leadership is ensuring that we always have our eyes on up-and-coming talent and that we're identifying and developing those who have the potential to be on the team.
"As the new marketing hire settled into the company, the quirky personality of the social media manager, Lewis, revealed itself to be a manipulative façade. The feeling of being out of the loop during meetings became frustrating."
Summer Fridays were once seen as a perk that allowed employees some flexibility during the summer months... This has just lost a lot of relevance today. And there's a lot more intentionality around what employees are doing when they're actually in the workplace, primarily Tuesdays through Thursdays.