Amazon's grocery division is grappling with internal bureaucracy, which has been described as 'ridiculous' by Jason Buechel, Vice President of Worldwide Grocery. In response to concerns over slow decision-making processes, Buechel emphasized the need for change during a recent internal meeting. The company's CEO, Andy Jassy, has initiated a 'bureaucracy mailbox' to collect examples of unnecessary processes, and steps are being taken to eliminate excess middle management. This effort aims to improve efficiency and speed in operations across the grocery sector.
The feedback I've gotten from team members and employees is that ultimately, we're wasting time. It's taking too long for decisions and approvals to take place, and it's actually holding back some of our initiatives.
In September, alongside a return-to-office mandate, Jassy introduced a bureaucracy mailbox for employees to submit examples of where they saw unnecessary processes or rules at the company. By November, that inbox had received more than 500 emails and Amazon had acted on more than 150 suggestions.
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