#conversational-ai

#conversational-ai

General Motors has one of the broadest electric-vehicle lineups in the United States, spanning everything from compact crossovers to full-size trucks. But the manufacturer is already preparing the next stage of its EV evolution, and some changes will even appear on the 2028 Cadillac Escalade IQ. GM plans to roll out next-generation software with that model, which is also expected to be the first to feature lidar for more advanced autonomous driving capabilities and conversational AI.

SEO, or Search Engine Optimization, was designed around keywords, links, and rankings. Platforms like (NASDAQ:GOOGL), (NASDAQ:META), and (NYSE:RDDT) monetized attention by positioning themselves between the user and the answer. The goal was traffic, clicks, and time spent, with value captured before a decision was ever made. GEO Is Built for Conversations GEO, or Generative Experience Optimization, shifts the battleground from pages to outcomes inside conversations.

Despite the hype, most customers don't want a fully automated experience. In fact, 93.4% of U.S. consumers say they prefer interacting with a human over AI for customer service, according to OutreachX's report, "If Bots Handle Support, Who Handles Trust?" It also found 88.8% believe companies should always offer that option. That's not a glitch in the adoption curve - it's a signal.

The winning supplier will be asked to build an AI platform capable of so-called natural language call steering and host it in a UK-shored dedicated cloud environment. The DWP is the UK's biggest public service department, managing the State Pension and working-age and disability benefits for around 20 million citizens. Calls are currently answered by advisors within the authority's contact centers on one of the largest call-handling platforms in Europe.

Swiggy released Hermes V3, a GenAI-powered text-to-SQL assistant that enables employees to query data in plain English. Hermes operates within Slack, combining vector retrieval, session memory, agentic orchestration, and an explanation layer to generate accurate SQL queries from natural language inputs. Swiggy, an Indian online food ordering and delivery company, initially launched Hermes as a lightweight interface that allowed employees to ask simple questions and receive corresponding SQL queries executed against internal data stores.

ChatGPT is expected to introduce advertising inside conversations starting in 2026. This marks a major shift toward conversational discovery, where people get answers - and soon, ads - directly through dialogue rather than traditional search results. According to the article, this upcoming feature could possibly undo Google's dominance as the top search engine as conversational AI has "gone mainstream" in less than three years.

Thrad, the AI-native advertising infrastructure provider, has announced the launch of the USD$500,000 (£370,000) Thrad Monetisation Fund. The initiative aims to solve a critical bottleneck in the current market: the lack of scalable revenue models for conversational AI products. As AI adoption reaches record levels, many developers with chat-based interfaces face significant challenges in achieving sustainable yield. Thrad's new fund provides a dual solution by offering direct financial support alongside the technical infrastructure required to deploy native, in-chat advertising.

is an Whatsapp business API designed to automate and improve customer support across multiple communication channels like WhatsApp, email, web chat, Instagram, and Facebook Messenger.

Schaefer's book makes the case that people increasingly delegate their thinking and decision-making to AI. He illustrates this point with a simple yet powerful analogy: If you're in the diaper business, babies are the end users, but they are not the decision-makers. Decision-makers are the caregivers responsible for the end users. Therefore, diaper companies know to market to the caregiver responsible for the baby, not the baby.

For more than a decade, Real Results' primary mission has been to help sales organizations connect with qualified prospects who are ready to do business, said Jamey Smith, president of Real Results. Our advanced communication technologies, utilization of conversational AI, and U.S.-based outreach team enable us to engage potential buyers and sellers, connect them with top-performing Fathom agents, and accelerate the sales cycle.

The use of conversational AI for customer service and sales is rapidly increasing, according to a new report from Twilio, which found 63% of organizations in either the final or complete stages of development, and 85% of consumers reporting interactions with an AI agent within the past three months. The report, "Inside the Conversational AI Revolution" (no registration required), also found that 99% of organizations anticipate their conversational AI strategy will change in the next 12 months.

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape.

Anthropic has expanded the availability of Claude Code, its AI-powered development environment, bringing it to the web and mobile platforms. Previously limited to desktop access through Claude.ai and API integrations, the new rollout allows developers to run and manage coding tasks directly in a browser or on mobile devices. Claude Code is designed to help developers write, edit, and execute code across multiple files while maintaining conversational context. The web version introduces parallel job execution, allowing users to run several processes simultaneously.

The startup, headed by former Oculus co-founder and CEO Brendan Iribe and Ankit Kumar, former CTO of AR startup Ubiquity6, is working to create a personal AI agent that interacts with users using a natural-sounding human voice. The company plans to embed the personal AI agent into lightweight eyewear that is designed to be worn throughout the day and which users can interact with via voice.

For decades now, Google has been the unquestioned champion of search-our digital oracle, the first and last stop for every question, from "What's the best pizza place near me?" to "How many protons are in a carbon atom?" But here's the key difference now: while Google has started to incorporate AI with features like AI Overviews and the new AI Mode, a traditional keyword search is great for finding facts, but not so great at understanding context.

Built on Oracle Cloud Infrastructure (OCI) and grounded in customers' existing data and security controls, NetSuite Next combines explainable AI with a unified data model and Oracle's Redwood Design System to ensure every decision is transparent, auditable, and aligned with business governance. Customers can move to the new platform "at the press of a button," according to Oracle, without needing to migrate data or disrupt existing configurations.

How do we know when to trust what someone tells us? In person conversations give us many subtle cues we might pick up on, but when they happen with AI system designed to sound perfectly human, we lose any sort of frame of reference we may have. With every new model, conversational AI sounds more and more genuinely intelligent and human-like, so much so that every day, millions of people chat with these systems as if talking to their most knowledgeable friend. This creates exactly the setup for misplaced trust: trust works best when paired with critical thinking, but the more we rely on these systems, the worse we get at it, ending up in this odd feedback loop that's surprisingly difficult to escape.

YouTube Music is testing AI music hosts that provide relevant stories, fan trivia, and commentary about what you're listening to, the company announced on Friday. The move comes two years after Spotify launched an AI DJ that delivers a curated selection of music alongside AI-powered spoken commentary about the tracks and artists you like. YouTube Music's new feature builds on its ongoing experiments with conversational AI.

"Instead of the typical way you'd search, which is type in something, wait for an answer," DeMuro told host Larry Mendte, "you can now just point your camera at something, or you can just ask a question and have that back and forth."

A prototype app called Pixeltone developed by Adobe Research and the University of Michigan showed the possibility of using voice control and touch for photo editing. The top comment on the YouTube video demonstrating the capability is this one, left by a viewer 12 years ago: "Why so much hate? It isn't for the "real" photographer, but for my dad, that sometimes uses Photoshop; this is great."

At the beginning of September, Infobip, a leading Cloud Communications as a Service (CPaaS) platform, and the MoneyGram Haas Formula One (F1) team announced that they were going to launch a WhatsApp-based conversational assistant at the F1 race that took place at Monza, in Italy, on September 7th. The conversational assistant, available via a Click-To-WhatsApp ad integration from Facebook and Instagram, was designed to enable the team to develop deeper connections with fans worldwide by giving them the chance to win signed race memorabilia

How do we know when to trust what someone tells us? In person conversations give us many subtle cues we might pick up on, but when they happen with AI system designed to sound perfectly human, we lose any sort of frame of reference we may have. With every new model, conversational AI sounds more and more genuinely intelligent and human-like, so much so that every day, millions of people chat with these systems as if talking to their most knowledgeable friend.

To get started, open the photo you want in Google Photos and tap the "Help me edit" button in the bottom corner. You'll see a couple of preselected prompts like "remove background clutter" or "focus more on the subject," but you'll also see a text field that lets you enter anything. Also: 10 must-try Google Photos tips and tricks - including a new AI editor By typing or speaking, you can tell Gemini what you want to do.

Outbound is dead and AI is killing it,

Ask Ralph is a conversational AI shopping experience built on Azure OpenAI, and available in the Ralph Lauren app in the U.S. You can interact with Ask Ralph just like you would a stylist in a Ralph Lauren store by asking simple, conversational questions or using prompts to find the perfect look for any occasion. Ask Ralph delivers tailored responses to a user's prompts, curating

The company is tackling one of healthcare's most persistent problems: access. Known as the "front door" of healthcare, communication and scheduling systems often determine whether patients can actually secure timely care. Across the U.S., as many as 42% of patient calls and texts go unanswered during peak hours, largely due to staffing shortages and overburdened call centers. This leads to delays in care, missed appointments, and revenue loss for practices.