"Working on conversational interfaces in the tech support space, I've noticed some things I'd consider peculiar. On one hand, I see consistent research, data and opinions that most everyone despises chatbots. On the other hand, we're experiencing an advent of conversational experiences that seem to be ballooning in presence and variation. What perplexes me is that nearly every AI thing is interacted with via conversation of some kind."
"But, as with any assumption, I knew I needed to dig deeper. I started with attempting to investigate our willingness. My research began to reveal that humans are generally willing to try AI experiences, and even more broadly - new technology - for a combination of reasons, including perceived usefulness, efficiency, enjoyment, and a natural human inclination to experiment with shiny new things."
"To summarize, here are some of the key reasons and ideas I encountered as to why humans are more likely willing to try newer technologies, especially AI: Novelty and curiosity: Humans are often drawn to new technologies and the potential they hold for progress and improvement. Social influence: Observing others adopting and benefiting from AI can encourage further exploration and acceptance. Efficiency and automation: AI can automate mundane and repetitive tasks, freeing up human time and energy for more co"
Conversational interfaces show a paradox: many users dislike traditional chatbots while conversational AI adoption expands. Human interaction with AI commonly takes conversational form. Willingness to try AI stems from novelty, curiosity, social influence, perceived usefulness, efficiency, automation, and enjoyment. Traditional chatbots have accumulated a negative reputation, prompting closer investigation of acceptance factors. Observing others adopt and benefit from AI encourages exploration and uptake. Automation of repetitive tasks promises freed time and energy, and a general inclination to experiment with new technology sustains ongoing trial and adoption of varied conversational experiences.
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