"What perplexes me is that nearly every AI thing is interacted with via conversation of some kind. But while some versions of conversational experiences have been disparaged - why are we so willing to accept and try out others? What's happening right now psychologically where humans are both actively adopting and accepting certain conversational experiences and hating others at the same time? So I began my journey down the research rabbit hole."
"My research began to reveal that humans are generally willing to try AI experiences, and even more broadly - new technology - for a combination of reasons, including perceived usefulness, efficiency, enjoyment, and a natural human inclination to experiment with shiny new things. To summarize, here are some of the key reasons and ideas I encountered as to why humans are more likely willing to try newer technologies, especially AI:"
Traditional chatbots have developed a poor reputation, yet conversational experiences are expanding widely across platforms and contexts. Humans remain willing to try AI and new technology largely because of novelty, curiosity, perceived usefulness, efficiency gains, and enjoyment. Social influence and observing others’ benefits also encourage exploration and acceptance. Automation of mundane tasks and the promise of time savings increase adoption willingness. The coexistence of adoption and rejection stems from variability in conversational quality, context, and design: high-quality, useful experiences are embraced while frustrating, unhelpful chatbots are despised.
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