#salesforce

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fromTheregister
1 week ago

Gradient Labs CEO: don't pay for AI support failures

Masin argues that companies using AI agents for customer support should only pay when the bot does its job, creating operational efficiency and incentive for improvement.
Artificial intelligence
#ai-integration
Business intelligence
fromTechzine Global
2 months ago

Tableau Next: agentic analytics to take BI to the next level

Tableau Next revolutionizes business intelligence by integrating AI agents, streamlining data analysis, and introducing an open, API-first platform for improved workflow.
fromZDNET
1 week ago
Tech industry

Your Slack app is getting a big upgrade - here's how to try the new AI features

Business intelligence
fromTechzine Global
2 months ago

Tableau Next: agentic analytics to take BI to the next level

Tableau Next revolutionizes business intelligence by integrating AI agents, streamlining data analysis, and introducing an open, API-first platform for improved workflow.
fromZDNET
1 week ago
Tech industry

Your Slack app is getting a big upgrade - here's how to try the new AI features

more#ai-integration
#automation
fromDigiday
2 months ago
Artificial intelligence

From CRM giant to 'digital labor' provider: How Salesforce aims to stand above the hype with agentic AI

fromBusiness Insider
1 week ago
Artificial intelligence

If up to half of Salesforce's work is being done by AI - what happens to half of Salesforce employees?

fromDigiday
2 months ago
Artificial intelligence

From CRM giant to 'digital labor' provider: How Salesforce aims to stand above the hype with agentic AI

fromBusiness Insider
1 week ago
Artificial intelligence

If up to half of Salesforce's work is being done by AI - what happens to half of Salesforce employees?

more#automation
#marc-benioff
Tech industry
fromBusiness Insider
4 months ago

Marc Benioff throws shade at Microsoft and Big Tech's massive AI spending

Salesforce prioritizes AI integration over costly data centers, questioning the ROI of Big Tech's AI investments.
fromFast Company
1 week ago
Artificial intelligence

Salesforce is using AI for up to 50% of its workload and its AI product is 93% accurate, says CEO Marc Benioff

Tech industry
fromBusiness Insider
4 months ago

Marc Benioff throws shade at Microsoft and Big Tech's massive AI spending

Salesforce prioritizes AI integration over costly data centers, questioning the ROI of Big Tech's AI investments.
fromFast Company
1 week ago
Artificial intelligence

Salesforce is using AI for up to 50% of its workload and its AI product is 93% accurate, says CEO Marc Benioff

more#marc-benioff
#ai-agents
Marketing tech
fromTechzine Global
4 months ago

Salesforce introduces AgentExchange: marketplace for AI agents

Salesforce's AgentExchange enables sharing and deploying AI agents, expanding the landscape of AI technology for businesses without requiring development efforts.
Marketing tech
fromTechzine Global
3 weeks ago

Salesforce introduces agentic marketing and puts an end to one-way communication

Salesforce's Marketing Cloud Next enables two-way communication between customers and AI agents, transforming marketing strategies.
Agentforce streamlines repetitive tasks for marketers, enhancing focus on strategy and customer engagement.
Artificial intelligence
fromZDNET
2 months ago

Salesforce research lays the foundations for more reliable enterprise AI agents

Salesforce aims to improve AI agents' performance through foundational developments to address challenges in deploying large language models.
fromZDNET
2 months ago
Artificial intelligence

Smarty Pants or Life-Hacker: What type of AI agent user are you?

Marketing tech
fromTechzine Global
4 months ago

Salesforce introduces AgentExchange: marketplace for AI agents

Salesforce's AgentExchange enables sharing and deploying AI agents, expanding the landscape of AI technology for businesses without requiring development efforts.
Marketing tech
fromTechzine Global
3 weeks ago

Salesforce introduces agentic marketing and puts an end to one-way communication

Salesforce's Marketing Cloud Next enables two-way communication between customers and AI agents, transforming marketing strategies.
Agentforce streamlines repetitive tasks for marketers, enhancing focus on strategy and customer engagement.
Artificial intelligence
fromZDNET
2 months ago

Salesforce research lays the foundations for more reliable enterprise AI agents

Salesforce aims to improve AI agents' performance through foundational developments to address challenges in deploying large language models.
fromZDNET
2 months ago
Artificial intelligence

Smarty Pants or Life-Hacker: What type of AI agent user are you?

more#ai-agents
#ai
Marketing tech
fromTechzine Global
4 months ago

Microsoft goes after Salesforce with sales agents in 365 Copilot

Microsoft's new sales AI tools aim to transform lead generation and CRM integration, presenting a competitive alternative to Salesforce's Agentforce.
Marketing tech
fromMarTech
4 months ago

When will Agentforce make its mark on Salesforce earnings? Wait 'til next year | MarTech

Salesforce's Agentforce adoption is slow but shows promise for future growth, while Data Cloud and AI see substantial ongoing customer interest.
Marketing tech
fromMarTech
4 months ago

Salesforce & Microsoft square off with new AI sales agents | MarTech

Salesforce and Microsoft launched AI sales agents that enhance sales efficiency, each with unique strategic approaches and integration capabilities.
Artificial intelligence
fromTechzine Global
4 months ago

Salesforce sets new standard with Agentforce 2dx: AI agents become proactive

Agentforce 2dx enables AI agents to operate autonomously within business processes, marking a significant advancement in Salesforce's AI capabilities.
Marketing tech
fromMarTech
3 months ago

As retail evolves, so too do physical stores and retail tech | MarTech

AI will be essential for retail by 2026, transforming stores into experience hubs.
Marketing tech
fromTechzine Global
4 months ago

Microsoft goes after Salesforce with sales agents in 365 Copilot

Microsoft's new sales AI tools aim to transform lead generation and CRM integration, presenting a competitive alternative to Salesforce's Agentforce.
Marketing tech
fromMarTech
4 months ago

When will Agentforce make its mark on Salesforce earnings? Wait 'til next year | MarTech

Salesforce's Agentforce adoption is slow but shows promise for future growth, while Data Cloud and AI see substantial ongoing customer interest.
Marketing tech
fromMarTech
4 months ago

Salesforce & Microsoft square off with new AI sales agents | MarTech

Salesforce and Microsoft launched AI sales agents that enhance sales efficiency, each with unique strategic approaches and integration capabilities.
Artificial intelligence
fromTechzine Global
4 months ago

Salesforce sets new standard with Agentforce 2dx: AI agents become proactive

Agentforce 2dx enables AI agents to operate autonomously within business processes, marking a significant advancement in Salesforce's AI capabilities.
Marketing tech
fromMarTech
3 months ago

As retail evolves, so too do physical stores and retail tech | MarTech

AI will be essential for retail by 2026, transforming stores into experience hubs.
more#ai
#artificial-intelligence
San Francisco
fromSFGATE
1 month ago

Salesforce is gobbling up a Bay Area competitor for $8 billion

Salesforce's acquisition of Informatica enhances its data management capabilities for $8 billion, leveraging AI for business solutions in the modern marketplace.
San Francisco
fromSFGATE
1 month ago

Salesforce is gobbling up a Bay Area competitor for $8 billion

Salesforce's acquisition of Informatica enhances its data management capabilities for $8 billion, leveraging AI for business solutions in the modern marketplace.
more#artificial-intelligence
#data-integration
Artificial intelligence
fromCIO
1 month ago

Salesforce to buy Informatica in $8 billion deal

Salesforce's $8 billion acquisition of Informatica aims to enhance its AI capabilities by providing access to comprehensive data understanding.
Marketing tech
fromIT Pro
3 weeks ago

Marc Benioff's agentic AI gambit is paying dividends

Salesforce's agentic AI strategy positions it as a leader in automated enterprise solutions.
The company's infrastructure investments support a seamless integration of agentic AI across its services.
Artificial intelligence
fromCIO
1 month ago

Salesforce to buy Informatica in $8 billion deal

Salesforce's $8 billion acquisition of Informatica aims to enhance its AI capabilities by providing access to comprehensive data understanding.
Marketing tech
fromIT Pro
3 weeks ago

Marc Benioff's agentic AI gambit is paying dividends

Salesforce's agentic AI strategy positions it as a leader in automated enterprise solutions.
The company's infrastructure investments support a seamless integration of agentic AI across its services.
more#data-integration
#data-security
Marketing tech
fromTechzine Global
1 month ago

Hacking group steals Salesforce data by impersonating IT support

The hacker group UNC6040 exploits voice phishing to gain credentials and access to Salesforce from employees in large organizations.
fromZDNET
1 month ago
Marketing tech

Cybercriminals are stealing business Salesforce data with this simple trick - don't fall for it

Marketing tech
fromTechzine Global
1 month ago

Hacking group steals Salesforce data by impersonating IT support

The hacker group UNC6040 exploits voice phishing to gain credentials and access to Salesforce from employees in large organizations.
fromZDNET
1 month ago
Marketing tech

Cybercriminals are stealing business Salesforce data with this simple trick - don't fall for it

more#data-security
#security
Artificial intelligence
fromMarTech
1 month ago

Salesforce announces initiatives to bring trust and governance to AI agents | MarTech

Salesforce unveils governance and security tools to enhance trust in AI agents for organizations.
Artificial intelligence
fromMarTech
1 month ago

Salesforce announces initiatives to bring trust and governance to AI agents | MarTech

Salesforce unveils governance and security tools to enhance trust in AI agents for organizations.
more#security
#investment
fromIT Pro
3 weeks ago
London startup

'We've got some fabulous conditions': Salesforce UK chief exec Zahra Bahrololoumi touts the country's tech industry potential

fromIT Pro
3 weeks ago
London startup

'We've got some fabulous conditions': Salesforce UK chief exec Zahra Bahrololoumi touts the country's tech industry potential

more#investment
#cybersecurity
Growth hacking
fromThe Hacker News
1 month ago

Google Exposes Vishing Group UNC6040 Targeting Salesforce with Fake Data Loader App

UNC6040 specializes in vishing campaigns targeting Salesforce for data theft.
The group uses social engineering tactics to impersonate IT support.
Attackers deploy a modified Salesforce Data Loader for unauthorized access.
The threats allow lateral movement within victims' networks to gather more data.
Growth hacking
fromThe Hacker News
1 month ago

Google Exposes Vishing Group UNC6040 Targeting Salesforce with Fake Data Loader App

UNC6040 specializes in vishing campaigns targeting Salesforce for data theft.
The group uses social engineering tactics to impersonate IT support.
Attackers deploy a modified Salesforce Data Loader for unauthorized access.
The threats allow lateral movement within victims' networks to gather more data.
more#cybersecurity
#acquisition
Business intelligence
fromwww.mercurynews.com
1 month ago

Salesforce agrees to buy Redwood City-based Informatica in deal worth $8 Billion

Salesforce to acquire Informatica for $8 billion, enhancing its AI-driven growth strategy.
Informatica shareholders receive $25 per share in cash, marking a significant premium.
Business intelligence
fromwww.mercurynews.com
1 month ago

Salesforce agrees to buy Redwood City-based Informatica in deal worth $8 Billion

Salesforce to acquire Informatica for $8 billion, enhancing its AI-driven growth strategy.
Informatica shareholders receive $25 per share in cash, marking a significant premium.
more#acquisition
#slack-integration
Marketing tech
fromMarTech
1 month ago

Salesforce unveils major Slack integration | MarTech

Salesforce integrates Slack to create a unified environment for teams, enhancing visibility and collaboration.
Marketing tech
fromMarTech
1 month ago

Salesforce unveils major Slack integration | MarTech

Salesforce integrates Slack to create a unified environment for teams, enhancing visibility and collaboration.
more#slack-integration
#flex-credits
Artificial intelligence
fromTheregister
1 month ago

Best pricing model for AI? Work in progress, says Salesforce

AI pricing models are still evolving, requiring users to adapt as vendors experiment with various approaches.
Salesforce has introduced Flex Credits to enhance flexibility in pricing amid varied AI use cases.
Artificial intelligence
fromTheregister
1 month ago

Best pricing model for AI? Work in progress, says Salesforce

AI pricing models are still evolving, requiring users to adapt as vendors experiment with various approaches.
Salesforce has introduced Flex Credits to enhance flexibility in pricing amid varied AI use cases.
more#flex-credits
#gsa
Marketing tech
fromwww.mercurynews.com
1 month ago

Salesforce cuts Slack price for US government, following Google

Salesforce offers Slack to federal government at a 90% discount.
Trump administration aims to cut tech costs via bulk software purchases.
Future vendor contracts may focus on interoperability and direct negotiations.
Marketing tech
fromwww.mercurynews.com
1 month ago

Salesforce cuts Slack price for US government, following Google

Salesforce offers Slack to federal government at a 90% discount.
Trump administration aims to cut tech costs via bulk software purchases.
Future vendor contracts may focus on interoperability and direct negotiations.
more#gsa
#agentforce
Marketing tech
fromFast Company
4 months ago

Salesforce's AI agents can decode tariffs in minutes

AI technology is simplifying the complexities of tariffs for businesses.
Agentforce allows users to create AI agents for tariff analysis and decision-making.
Marketing tech
fromFast Company
4 months ago

Salesforce's AI agents can decode tariffs in minutes

AI technology is simplifying the complexities of tariffs for businesses.
Agentforce allows users to create AI agents for tariff analysis and decision-making.
more#agentforce
#customer-engagement
Marketing tech
fromMarTech
1 month ago

How smarter campaign modeling and automation drive real marketing ROI | MarTech

Organizations struggle to link marketing efforts to measurable outcomes due to data fragmentation and operational inefficiencies.
Rigid marketing platforms can restrict flexibility, making it difficult to analyze and adapt strategies effectively.
Marketing tech
fromMarTech
1 month ago

How smarter campaign modeling and automation drive real marketing ROI | MarTech

Organizations struggle to link marketing efforts to measurable outcomes due to data fragmentation and operational inefficiencies.
Rigid marketing platforms can restrict flexibility, making it difficult to analyze and adapt strategies effectively.
more#customer-engagement
Marketing tech
fromIT Pro
2 months ago

'You can see the horrible things that Microsoft did to Slack before we bought it': Marc Benioff warns Microsoft could repeat 'pretty nasty' Slack playbook with OpenAI amid frayed relationship

Marc Benioff accuses Microsoft of engaging in anti-competitive tactics against Slack before its acquisition by Salesforce.
#ai-tools
fromITPro
3 months ago
Marketing tech

"No, I don't think it is the end of Salesforce": Klarna CEO clarifies why it stopped using Salesforce - and why he doesn't think other companies will follow suit

fromITPro
3 months ago
Marketing tech

"No, I don't think it is the end of Salesforce": Klarna CEO clarifies why it stopped using Salesforce - and why he doesn't think other companies will follow suit

more#ai-tools
fromMarTech
2 months ago

10 must-use marketing updates in the Salesforce Summer 2025 releases | MarTech

Campaign planning often lives in slide decks and spreadsheets before it ever hits your marketing platform. This tool shrinks that cycle into seconds, giving you a working draft you can tweak and launch right away, improving your time to market.
Marketing tech
from24/7 Wall St.
2 months ago

Salesforce Inc. (NYSE: CRM) Price Prediction and Forecast 2025-2030 (April 2025)

Salesforce's stock has fallen over 20% year-to-date, reflecting a loss of over $25 billion in market value amid weak revenue forecasts.
Marketing tech
Marketing tech
fromBusiness Matters
2 months ago

7 Top-Rated Solutions for Improving Customer Experience

Customer experience drives repeat business, loyalty, and revenue growth.
CSG and Salesforce Service Cloud offer robust solutions for enhancing customer experience.
Data science
fromIT Pro
2 months ago

Business leaders are having a crisis of confidence over data literacy

Business leaders feel pressured to utilize data for decisions, but face obstacles like lack of data trust and literacy.
fromHackernoon
4 months ago

Salesforce Developer Creates LLM Assistant That Runs Locally On Your Machine | HackerNoon

The evolution of AI-driven components, such as local LLMs in Salesforce, signifies a shift towards more personalized and privacy-centric user experiences in tech.
Mobile UX
Tech industry
fromComputerworld
4 months ago

Two AI developer strategies: Hire engineers or let AI do the work

Salesforce freezes engineering hires amid AI advancements, while Alibaba actively hires 1,500 interns for AI projects, reflecting contrasting strategies in tech.
Artificial intelligence
fromITPro
4 months ago

Google's Gemini AI models are coming to Agentforce

Salesforce and Google expand their partnership with a $2.5 billion deal focusing on AI capabilities to challenge Microsoft's dominance.
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