#salesforce

[ follow ]
#automation

Microsoft, Salesforce Compete for Sales, Service AI Agents | Entrepreneur

Microsoft is releasing 10 new AI agents that can perform tasks on behalf of organizations, enhancing operational efficiency.
In a pilot with McKinsey, Microsoft's AI agent helped reduce administrative work by 30%.

Salesforce's new AI platform lets companies build their own digital agents to automate tasks

Salesforce's Agentforce leverages generative AI to automate tasks and enhance customer relationship management.

SF's biggest tech conference has a warning about potential widespread layoffs

Salesforce's Agentforce could significantly reduce entry-level jobs in corporations due to its autonomous AI capabilities.

Salesforce Pushes AI Boundaries with Agentforce 2.0

Salesforce's Agentforce 2.0 introduces a customizable AI platform that enhances workflow efficiency through semi-autonomous agents.

Salesforce AI chatbot Agentforce hits general availability | TechCrunch

Salesforce launched Agentforce, a low- or no-code platform for deploying AI agents, enhancing employee and customer interactions.

4 key features in Salesforce's Agentforce 2.0 | MarTech

Salesforce's Agentforce 2.0 introduces enhanced customization and integration features for AI agents, improving business operations and customer experience.

Microsoft, Salesforce Compete for Sales, Service AI Agents | Entrepreneur

Microsoft is releasing 10 new AI agents that can perform tasks on behalf of organizations, enhancing operational efficiency.
In a pilot with McKinsey, Microsoft's AI agent helped reduce administrative work by 30%.

Salesforce's new AI platform lets companies build their own digital agents to automate tasks

Salesforce's Agentforce leverages generative AI to automate tasks and enhance customer relationship management.

SF's biggest tech conference has a warning about potential widespread layoffs

Salesforce's Agentforce could significantly reduce entry-level jobs in corporations due to its autonomous AI capabilities.

Salesforce Pushes AI Boundaries with Agentforce 2.0

Salesforce's Agentforce 2.0 introduces a customizable AI platform that enhances workflow efficiency through semi-autonomous agents.

Salesforce AI chatbot Agentforce hits general availability | TechCrunch

Salesforce launched Agentforce, a low- or no-code platform for deploying AI agents, enhancing employee and customer interactions.

4 key features in Salesforce's Agentforce 2.0 | MarTech

Salesforce's Agentforce 2.0 introduces enhanced customization and integration features for AI agents, improving business operations and customer experience.
moreautomation
#ai

Marc Benioff says AI and humans are now indistinguishable in customer service

AI has reached a level of capability where customer service agents, human or AI, are indistinguishable.

Salesforce Reveals AI Agents for Customer Service

Salesforce's Agentforce platform streamlines generative AI deployment for businesses without requiring custom model development.
AI agents can autonomously converse with customers, enhancing support and marketing efforts.

'I've never been more excited about anything': Why Marc Benioff is all in on AI

Marc Benioff criticizes Microsoft for AI overpromises and champions Salesforce's Agentforce as a true innovation in artificial intelligence.

Why Salesforce didn't rely on AI for a campaign to promote AI

Salesforce successfully showcased AI not as a threat, but as a creative enhancement tool, leading to significant audience engagement.

Thousands arrive in San Francisco for 'largest AI event in the world': Dreamforce 2024

Dreamforce 2024 is centered on AI, highlighting its significance and the need for understanding its applications in various fields.

3 announcements from Dreamforce marketers need to follow | MarTech

Salesforce's Agentforce is revolutionizing marketing by enabling efficient, AI-driven campaign creation and analysis, freeing marketers for strategic tasks.

Marc Benioff says AI and humans are now indistinguishable in customer service

AI has reached a level of capability where customer service agents, human or AI, are indistinguishable.

Salesforce Reveals AI Agents for Customer Service

Salesforce's Agentforce platform streamlines generative AI deployment for businesses without requiring custom model development.
AI agents can autonomously converse with customers, enhancing support and marketing efforts.

'I've never been more excited about anything': Why Marc Benioff is all in on AI

Marc Benioff criticizes Microsoft for AI overpromises and champions Salesforce's Agentforce as a true innovation in artificial intelligence.

Why Salesforce didn't rely on AI for a campaign to promote AI

Salesforce successfully showcased AI not as a threat, but as a creative enhancement tool, leading to significant audience engagement.

Thousands arrive in San Francisco for 'largest AI event in the world': Dreamforce 2024

Dreamforce 2024 is centered on AI, highlighting its significance and the need for understanding its applications in various fields.

3 announcements from Dreamforce marketers need to follow | MarTech

Salesforce's Agentforce is revolutionizing marketing by enabling efficient, AI-driven campaign creation and analysis, freeing marketers for strategic tasks.
moreai
#agentforce-20

AI agents are the new apps: Salesforce leads the way with Agentforce 2.0

Salesforce's Agentforce 2.0 showcases a significant advancement in AI technology beyond CRM, emphasizing innovation in various industries.

Salesforce Pushes AI Boundaries with Agentforce 2.0

Salesforce's Agentforce 2.0 introduces customizable AI agents for enterprises, improving workflow efficiency and collaboration across departments.

AI agents are the new apps: Salesforce leads the way with Agentforce 2.0

Salesforce's Agentforce 2.0 showcases a significant advancement in AI technology beyond CRM, emphasizing innovation in various industries.

Salesforce Pushes AI Boundaries with Agentforce 2.0

Salesforce's Agentforce 2.0 introduces customizable AI agents for enterprises, improving workflow efficiency and collaboration across departments.
moreagentforce-20
#marc-benioff

Marc Benioff says humans are already working alongside AI agents

Salesforce's stock increased by 10% after exceeding revenue expectations, driven by the emphasis on AI collaboration in the business landscape.

Google Gemini gets Marc Benioff's stamp of approval

Marc Benioff endorses Google's Gemini Live as future consumer AI with zero latency.

Salesforce CEO wants to "break the hypnosis coming from vendors" on AI

Enterprises should be wary of the exaggerated claims about AI's capabilities made by major vendors.
Salesforce introduces AgentForce, a platform designed for customizable, autonomous AI agents.

Salesforce shares surge on Benioff's billion-agent AI strategy

Salesforce's AI strategy shift focuses on autonomous agents, easing DIY burdens for clients and allowing firms to expand without hiring more staff.

Marc Benioff says Big Tech's 'excessive' AI spending is a 'race to the bottom'

Salesforce's CEO believes in a cautious AI investment strategy to avoid excessive spending seen in competitors.

Salesforce plans to hire 2,000 people to sell its AI products | TechCrunch

Salesforce is aggressively hiring to bolster sales of its AI tools, reflecting the company's confidence in generative AI's future.

Marc Benioff says humans are already working alongside AI agents

Salesforce's stock increased by 10% after exceeding revenue expectations, driven by the emphasis on AI collaboration in the business landscape.

Google Gemini gets Marc Benioff's stamp of approval

Marc Benioff endorses Google's Gemini Live as future consumer AI with zero latency.

Salesforce CEO wants to "break the hypnosis coming from vendors" on AI

Enterprises should be wary of the exaggerated claims about AI's capabilities made by major vendors.
Salesforce introduces AgentForce, a platform designed for customizable, autonomous AI agents.

Salesforce shares surge on Benioff's billion-agent AI strategy

Salesforce's AI strategy shift focuses on autonomous agents, easing DIY burdens for clients and allowing firms to expand without hiring more staff.

Marc Benioff says Big Tech's 'excessive' AI spending is a 'race to the bottom'

Salesforce's CEO believes in a cautious AI investment strategy to avoid excessive spending seen in competitors.

Salesforce plans to hire 2,000 people to sell its AI products | TechCrunch

Salesforce is aggressively hiring to bolster sales of its AI tools, reflecting the company's confidence in generative AI's future.
moremarc-benioff
#crm

Twenty is building an open source alternative to Salesforce | TechCrunch

Twenty aims to create a competitive open source CRM to challenge Salesforce.
The startup leverages community contributions and modern technology for development.

Salesforce unveils integrated ecommerce storefronts | MarTech

Salesforce integrates ecommerce storefronts into its Suites to enhance digital capabilities for small businesses amid increasing reliance on digital channels.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce has established itself as the leading provider of cloud-based CRM services, consistently growing and adapting to market changes.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce has established itself as the leading provider of cloud-based CRM services, achieving substantial revenue growth through strategic acquisitions and market expansion.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce is a leading CRM provider, with significant revenue growth partly due to strategic acquisitions, but faces tough competition from major tech players.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce Inc. has emerged as the leader in cloud-based CRM services, riding on strong growth driven by acquisitions and a robust platform.

Twenty is building an open source alternative to Salesforce | TechCrunch

Twenty aims to create a competitive open source CRM to challenge Salesforce.
The startup leverages community contributions and modern technology for development.

Salesforce unveils integrated ecommerce storefronts | MarTech

Salesforce integrates ecommerce storefronts into its Suites to enhance digital capabilities for small businesses amid increasing reliance on digital channels.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce has established itself as the leading provider of cloud-based CRM services, consistently growing and adapting to market changes.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce has established itself as the leading provider of cloud-based CRM services, achieving substantial revenue growth through strategic acquisitions and market expansion.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce is a leading CRM provider, with significant revenue growth partly due to strategic acquisitions, but faces tough competition from major tech players.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce Inc. has emerged as the leader in cloud-based CRM services, riding on strong growth driven by acquisitions and a robust platform.
morecrm

Forget Semiconductors. These 2 AI Software Stocks Just Starting to Heat Up

AI software is gaining attention, potentially offering higher returns than semiconductor stocks as the market evolves.
Investors should watch for enterprise software firms like Palantir and Salesforce poised to benefit from the AI trend.

What to do about the fabled 95% not in-market for your B2B service?

B2B marketing must prioritize human engagement through events to counteract the dehumanization caused by over-reliance on technology.
#cloud-computing

Salesforce launches new top secret cloud environment

Salesforce launches Government Cloud Premium for U.S. national security, offering Top Secret cloud solutions for intelligence organizations.
The platform prioritizes user-friendly, customizable application development and data security.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce is the leading cloud-based CRM provider, achieving significant growth through organic growth and strategic acquisitions.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce's strategic acquisitions and robust growth have established it as a dominant force in CRM and SaaS markets amidst increasing competition.

Heroku PaaS adds .NET support

Heroku now officially supports .NET development, enhancing its platform capabilities and offering a cohesive experience for developers.

Salesforce launches new top secret cloud environment

Salesforce launches Government Cloud Premium for U.S. national security, offering Top Secret cloud solutions for intelligence organizations.
The platform prioritizes user-friendly, customizable application development and data security.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce is the leading cloud-based CRM provider, achieving significant growth through organic growth and strategic acquisitions.

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce's strategic acquisitions and robust growth have established it as a dominant force in CRM and SaaS markets amidst increasing competition.

Heroku PaaS adds .NET support

Heroku now officially supports .NET development, enhancing its platform capabilities and offering a cohesive experience for developers.
morecloud-computing

Early Thanksgiving online sales numbers are up 7% YoY to $15.6B, on par with pre-pandemic trends | TechCrunch

Strong e-commerce sales indicate a promising start to the holiday shopping season for 2024, with significant growth compared to 2023.
#agentforce

Dreamforce 24: Salesforce taps Nvidia to power Agentforce | Computer Weekly

Salesforce and Nvidia have partnered to enhance AI capabilities, focusing on advanced interactions between humans and intelligent agents.

Slack AI agents shift looks to "unify" enterprise data and drive team synergy

Salesforce updates Slack to enhance data integration and streamline operations for users through AI-driven tools.

Dreamforce 2024 live: All the news and updates as they happen

Salesforce launches AgentForce to create customizable AI agents, marking a significant evolution in generative AI for enterprises.

6 Highlights That Stole the Show at Dreamforce 2024 | HackerNoon

Dreamforce 2024 showcased innovative tech like Agentforce, highlighting the growing role of autonomous AI in business operations and customer service.

Salesforce's Agentforce reaches general availability with sky-high expectations

Salesforce's Agentforce tool allows organizations to build custom AI agents, enhancing customer service and reducing reliance on live agents.

Getting a handle on AI agents with Salesforce's new Agentic Lifecycle Management

Salesforce introduces a toolkit for testing and optimizing AI agents, enhancing their deployment while ensuring operational integrity.

Dreamforce 24: Salesforce taps Nvidia to power Agentforce | Computer Weekly

Salesforce and Nvidia have partnered to enhance AI capabilities, focusing on advanced interactions between humans and intelligent agents.

Slack AI agents shift looks to "unify" enterprise data and drive team synergy

Salesforce updates Slack to enhance data integration and streamline operations for users through AI-driven tools.

Dreamforce 2024 live: All the news and updates as they happen

Salesforce launches AgentForce to create customizable AI agents, marking a significant evolution in generative AI for enterprises.

6 Highlights That Stole the Show at Dreamforce 2024 | HackerNoon

Dreamforce 2024 showcased innovative tech like Agentforce, highlighting the growing role of autonomous AI in business operations and customer service.

Salesforce's Agentforce reaches general availability with sky-high expectations

Salesforce's Agentforce tool allows organizations to build custom AI agents, enhancing customer service and reducing reliance on live agents.

Getting a handle on AI agents with Salesforce's new Agentic Lifecycle Management

Salesforce introduces a toolkit for testing and optimizing AI agents, enhancing their deployment while ensuring operational integrity.
moreagentforce

What's behind Salesforce's record highs plus, a possible stock to buy after this week's earnings

The market showed signs of a broader rally, with upcoming inflation prints and earnings reports influencing investor sentiment.

Heroku CEO Bob Wise departs | TechCrunch

Bob Wise has departed from Salesforce after a brief tenure as CEO of Heroku.
Salesforce acknowledges Bob Wise's contributions to the company.

Adam Evans explains how Salesforce keeps its AI on a leash

Salesforce is rapidly innovating in the SaaS AI space by integrating advanced reasoning processes to improve the accuracy and reliability of AI outputs.

New Ecommerce Tools: October 31, 2024

New ecommerce tools are simplifying online retail for businesses, enhancing user experiences through streamlined processes.

Salesforce API integrations and connected apps

Creating connected apps in Salesforce is essential for seamless backend, server-side integrations.
Understanding permissions is crucial for effective API integrations with Salesforce.
#san-francisco

Dreamforce 2024 has San Francisco businesses ready for economic boost

Dreamforce is set to significantly boost San Francisco's economy with over $92 million projected from its attendees.

Dreamforce Commits to Three More Years In SF (But Benioff Gives Himself a Loophole to Leave)

Salesforce's Dreamforce will stay in San Francisco until at least 2027, contingent on safety and security for attendees.

Dreamforce Kicks Off Tuesday With Celebrity Speakers, Largest Crowd Since 2019

Dreamforce 2023 expects 45,000 attendees, the largest crowd since the pandemic, while emphasizing safety and recovery in San Francisco.
Salesforce is evaluating its future presence in San Francisco based on this year's event outcomes.

Marc Benioff and Mayor Breed jab at Vegas in interviews with SF outlet

Dreamforce is likely to return to San Francisco in 2025, supported by both Marc Benioff and Mayor London Breed.

Here's a look at downtown SF, its small businesses after the return of Salesforce employees

Salesforce employees' return to the office is helping small businesses in downtown San Francisco recover from pandemic challenges.

Dreamforce 2024 has San Francisco businesses ready for economic boost

Dreamforce is set to significantly boost San Francisco's economy with over $92 million projected from its attendees.

Dreamforce Commits to Three More Years In SF (But Benioff Gives Himself a Loophole to Leave)

Salesforce's Dreamforce will stay in San Francisco until at least 2027, contingent on safety and security for attendees.

Dreamforce Kicks Off Tuesday With Celebrity Speakers, Largest Crowd Since 2019

Dreamforce 2023 expects 45,000 attendees, the largest crowd since the pandemic, while emphasizing safety and recovery in San Francisco.
Salesforce is evaluating its future presence in San Francisco based on this year's event outcomes.

Marc Benioff and Mayor Breed jab at Vegas in interviews with SF outlet

Dreamforce is likely to return to San Francisco in 2025, supported by both Marc Benioff and Mayor London Breed.

Here's a look at downtown SF, its small businesses after the return of Salesforce employees

Salesforce employees' return to the office is helping small businesses in downtown San Francisco recover from pandemic challenges.
moresan-francisco
#generative-ai

Why AI's agents and commodification are good news for marketers | MarTech

This year's Dreamforce and Inbound conferences highlighted the centrality of AI agents in technology and marketing discussions.

Salesforce may have had its 'ChatGPT moment' with AI agents - and it will take a lot to knock the company off its perch

Salesforce launches Agentforce, enabling creation of autonomous AI agents to enhance efficiency and reduce workload.

Copado Adds AI Agents to Automate DevOps Workflows for Salesforce Apps - DevOps.com

Copado's generative AI agents aim to automate DevOps tasks for Salesforce applications, enhancing efficiency and accessibility.

Salesforce Dreamforce 2024: Delivering on AI hype

Salesforce is positioning itself as a trusted AI tool provider amidst fierce competition, highlighting the importance of data privacy and integration in their AI products.

Salesforce wants to show what "AI was always meant to be" - Dreamforce 2024 is its chance to do it

The promise of generative AI is overshadowed by concerns over its effectiveness and true value for customers amidst heavy investment.

Why AI's agents and commodification are good news for marketers | MarTech

This year's Dreamforce and Inbound conferences highlighted the centrality of AI agents in technology and marketing discussions.

Salesforce may have had its 'ChatGPT moment' with AI agents - and it will take a lot to knock the company off its perch

Salesforce launches Agentforce, enabling creation of autonomous AI agents to enhance efficiency and reduce workload.

Copado Adds AI Agents to Automate DevOps Workflows for Salesforce Apps - DevOps.com

Copado's generative AI agents aim to automate DevOps tasks for Salesforce applications, enhancing efficiency and accessibility.

Salesforce Dreamforce 2024: Delivering on AI hype

Salesforce is positioning itself as a trusted AI tool provider amidst fierce competition, highlighting the importance of data privacy and integration in their AI products.

Salesforce wants to show what "AI was always meant to be" - Dreamforce 2024 is its chance to do it

The promise of generative AI is overshadowed by concerns over its effectiveness and true value for customers amidst heavy investment.
moregenerative-ai
#remote-work

Will Salesforce's in-person work mandate help downtown San Francisco?

Salesforce has begun requiring employees to return to the office, indicating a shift toward in-person work.
Many employees express excitement about reconnecting in person after a period of remote work.

Salesforce will close Oregon office this fall

Salesforce is closing its Hillsboro office, opting for remote work and relocations for some employees, as part of a strategic restructuring.

Salesforce to close Portland office, asks employees to relocate or take severance

Salesforce is closing its Hillsboro, Oregon office, giving employees options to relocate, work remotely, or take severance.

Will Salesforce's in-person work mandate help downtown San Francisco?

Salesforce has begun requiring employees to return to the office, indicating a shift toward in-person work.
Many employees express excitement about reconnecting in person after a period of remote work.

Salesforce will close Oregon office this fall

Salesforce is closing its Hillsboro office, opting for remote work and relocations for some employees, as part of a strategic restructuring.

Salesforce to close Portland office, asks employees to relocate or take severance

Salesforce is closing its Hillsboro, Oregon office, giving employees options to relocate, work remotely, or take severance.
moreremote-work
#cybersecurity

Disney to ditch Slack after security breach, will move to Microsoft Teams

Disney's internal data was compromised and leaked, exposing sensitive employee and customer information.
A computer belonging to a Disney manager was the source of the data breach affecting internal communications.

Salesforce goes down, while speculation and conspiracy theories go up | MarTech

Salesforce's recent outage underscores the importance of effective communication during service interruptions.

Disney to ditch Slack after security breach, will move to Microsoft Teams

Disney's internal data was compromised and leaked, exposing sensitive employee and customer information.
A computer belonging to a Disney manager was the source of the data breach affecting internal communications.

Salesforce goes down, while speculation and conspiracy theories go up | MarTech

Salesforce's recent outage underscores the importance of effective communication during service interruptions.
morecybersecurity

Salesforce Inc. (CRM) Price Prediction and Forecast 2025-2030

Salesforce's growth story showcases the importance of acquisitions in expanding its CRM ecosystem and maintaining market dominance.
#acquisition

Salesforce to buy enterprise knowledge platform Zoomin | MarTech

Salesforce's acquisition of Zoomin enhances its enterprise knowledge capabilities for improved AI-driven customer experiences.

Salesforce snatches up Zoomin, a tool for organizing company knowledge | TechCrunch

Salesforce's acquisition of Zoomin will enhance its Data Cloud platform through AI-driven knowledge management solutions.

Salesforce to buy enterprise knowledge platform Zoomin | MarTech

Salesforce's acquisition of Zoomin enhances its enterprise knowledge capabilities for improved AI-driven customer experiences.

Salesforce snatches up Zoomin, a tool for organizing company knowledge | TechCrunch

Salesforce's acquisition of Zoomin will enhance its Data Cloud platform through AI-driven knowledge management solutions.
moreacquisition

Marc Benioff blasts Microsoft's Copilot AI tool as the next 'Clippy'

Microsoft's Copilot faces criticism and comparison to the disliked Clippy, signaling potential user dissatisfaction.
Salesforce's CEO advocates for AI assistants that provide tangible value over Copilot. The tech industry is shifting towards more integrated AI solutions.
#dreamforce

Will.i.am's AI radio station, Agentforce launch zone and more: A look at day 2 of Dreamforce 2024

Dreamforce 2023 showcases innovative AI solutions, emphasizing augmentation of human roles in customer service and community training initiatives.

Dreamforce 2024: What to expect from the San Francisco mega-conference

Salesforce's Dreamforce conference features celebrity events, panels, and essential networking opportunities for tech industry professionals.

The best and worst of San Francisco's Dreamforce 2024

Salesforce's Dreamforce showcases its branding and influence through active leadership discussions and emotional intelligence in tech.

Will.i.am's AI radio station, Agentforce launch zone and more: A look at day 2 of Dreamforce 2024

Dreamforce 2023 showcases innovative AI solutions, emphasizing augmentation of human roles in customer service and community training initiatives.

Dreamforce 2024: What to expect from the San Francisco mega-conference

Salesforce's Dreamforce conference features celebrity events, panels, and essential networking opportunities for tech industry professionals.

The best and worst of San Francisco's Dreamforce 2024

Salesforce's Dreamforce showcases its branding and influence through active leadership discussions and emotional intelligence in tech.
moredreamforce

Gearset Acquires Clayton to Add Salesforce Code Analytics to DevOps Workflows - DevOps.com

Gearset acquires Clayton to enhance security measures in CI/CD for Salesforce applications.

"How is he doing this?" - Marc Benioff questions Klarna CEO's move to scrap Workday, Salesforce in SaaS 'consolidation' drive

Klarna is shifting away from Salesforce and Workday to focus on AI-driven solutions.

OpenAI and Salesforce hand bots more decision-making power

OpenAI and Salesforce introduce advanced AI models enhancing productivity, with an emphasis on careful response evaluation and controlled decision-making.

What technology would you bet on in the martech race? | MarTech

The overwhelming number of martech tools complicates data consolidation and insights, making it crucial for the industry to consolidate tools for effectiveness.
[ Load more ]