#salesforce

#salesforce

CEO Marc Benioff said during a Labor Day podcast that the company has already cut 4,000 customer support roles after deploying its own AI agents. "I've reduced it from 9,000 heads to about 5,000 because I need less heads," Benioff said, calling the past eight months "the most exciting" of his career. (A Salesforce spokesperson later clarified that many of the affected jobs were support engineers who were shifted into other roles.)

Shares of Salesforce Inc. (NYSE: CRM) lost 7.43% over the past month after sliding 1.58% the month prior. That has dragged down the stock's year-to-date loss to 24.35%. Over the past year, CRM is in the red, down 3.38%. Amid that slump, the company's market cap has shrunk to around $239.15 billion, with 1,274 institutional owners having decreased their positions.

The Org Intelligence module added to the Copado AI Platform leverages metadata exposed on the Salesforce platform to extrapolate relationships, promising an 80% reduction in discovery time.

Salesforce and ServiceNow invested $1.5 billion in Genesys, a customer experience vendor, signaling a long-term strategy for collaboration focused on AI-powered experience orchestration.

Salesforce has experienced a significant decline in stock value, and despite AI integrations and acquisitions fueling growth, it faces challenges due to macroeconomic factors.

Only 35% of sales professionals completely trust the accuracy of their organization's data, leading to wasted effort, frustrated users, and missed opportunities.

Salesforce is raising prices by an average of 6% for various products, citing increased AI integration as the reason, despite research highlighting AI's limitations in CRM tasks.

Gearset now enables real-time error analysis for Salesforce applications using Flow and Apex, addressing challenges faced by IT teams in interpreting error messages.