"The Department of Labor Agent (DOLA) is built on top of Salesforce Government Cloud's FedRAMP infrastructure, using Data 360 to merge structured and unstructured data from third-party systems into a 'holistic citizen view.'"
"Agentforce for Public Sector and Agentforce Marketing will handle questions across all 28 Department of Labor programs, significantly improving the efficiency of service delivery."
"The new system will take over the processing of 236,000 OSHA logs and 41,000 Job Corps applications, significantly reducing manual entry errors and improving overall accuracy."
The Department of Labor is implementing Salesforce's Agentforce to manage unemployment benefit applications and other services. This system will handle inquiries across 28 programs, including Unemployment Insurance and OSHA. It will collect intake information, open cases, and communicate with customers via text, email, and calls. The initiative aims to reduce manual entry errors and allow human workers to focus on more complex tasks. Additionally, Salesforce Tableau Next will provide real-time analytics for government operations.
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