Gradient Labs CEO: don't pay for AI support failures
Masin argues that companies using AI agents for customer support should only pay when the bot does its job, creating operational efficiency and incentive for improvement.
'Agent washing' is here: Most agentic AI tools are just 'repackaged' RPA solutions and chatbots - and Gartner says 40% of projects will be ditched within two years
'Agent washing' is here: Most agentic AI tools are just 'repackaged' RPA solutions and chatbots - and Gartner says 40% of projects will be ditched within two years
Kentucky Home Flippers Are Averaging $85K in Profits-Here's Where They're Winning
Kentucky boasts a 7% return on investment (ROI) for home flippers in 2024, translating into an average gross profit of $85,000 per flip, making it attractive for investors.
Commerce, Not Content, Drives Events, New Freeman Report Finds
Face-to-face events are today's public square. As uncertainty grows along with the challenges of AI and disinformation, gathering together and having conversations in person fosters trust.
Customer Training To Meet Rising Customer Expectations
Exploring the ROI of customer training highlights the increasing importance of customer education as a means to enhance experiences and bolster business retention.
eBook Launch: L&D Training Needs Analysis Template For Targeted Learning
Training needs analysis is crucial for aligning L&D with business objectives, maximizing ROI, and ensuring training is truly the solution to skill gaps.
Google Ads Call Tracking Explained: Setup & Best Practices
Measuring ad effectiveness through call tracking provides crucial insights into digital advertising performance, helping optimize strategies and improve return on investment.
When it comes to TV, advertisers shouldn't conflate effectiveness with efficiency
The confusion between effectiveness and efficiency in TV advertising is not just semantics; it impacts the clarity with which advertisers can strategize their media mixes today and tomorrow.