""For years, companies have been conditioned to believe complexity signals sophistication. Our research confirms what I've long believed - the very tools meant to help businesses move faster are now holding them back," said Dennis Woodside, CEO of Freshworks. "Organizations are realizing that complexity is a choice to grow slower than they should and that to compete, they must uncomplicate with urgency. The future belongs to those who remove friction, restore focus, and move faster toward their customers.""
"Nearly one-fifth of software budgets go on unused tools, failed implementations, and hidden costs, which Freshworks said costs the UK economy nearly £32 billion per year. In all, organizational and software complexity is draining an average of 7% of annual revenue. Globally, the biggest element of this is worker fatigue, confusion, and inefficiency, accounting for 37%, followed by revenue leakage from delays and missed business opportunities (34%), and productivity loss from bloated tools and fragmented channels (29%)."
UK businesses are spending up to one-fifth of software budgets on unused tools, failed implementations, and unused licenses, costing the economy nearly £32 billion annually. Organizational and software complexity drains an average of 7% of annual revenue. The largest global contributors to complexity costs are worker fatigue, confusion, and inefficiency (37%), revenue leakage from delays and missed opportunities (34%), and productivity loss from bloated tools and fragmented channels (29%). Over half of companies report not receiving planned ROI from software purchases, a third report lost money from delays, many implementations run over budget, and vendor support is often unhelpful. Employees lose nearly seven hours weekly dealing with complicated processes across roughly 15 software solutions and four communication channels, and 45% of teams operate in silos.
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