British businesses are wasting more than £13 billion a year in lost productivity as middle managers spend weeks dealing with avoidable, low-value work, according to new research by YouGov. The findings - published in the fifth annual Feedback from the Field report by workplace operations platform SafetyCulture - reveal that middle managers lose an average of 7.3 weeks a year to unnecessary or repetitive tasks, including unproductive meetings, email overload, and correcting others' mistakes. The cost of that inefficiency is staggering: when managers' wages are combined with the scale of the UK's frontline workforce, the total wasted time amounts to £13.2 billion annually, the report estimates.
Overwhelmingly, the report found that workers are frustrated by having to use many different platforms. Some 17% of workers say they have to switch platforms more than 100 times in a single workday. All the back and forth is time-consuming. On average, workers lose 51 minutes per week to tool fatigue. Yearly, that's a loss of about 44 hours of work.
The pace of change in the workplace is relentless, especially when it comes to navigating AI transformation. I've spent my career helping organizations adapt, and I can say this with certainty: the real difference between teams that thrive and those that stall isn't the toolset-it's how effectively they manage change. And the urgency to get it right has never been greater. Without the right change management, investing in new technology is not going to give you the results you seek. Leaders need to think deeply about how work gets done, how teams collaborate, and how value is created from new tools.
Workers feel demoralized due to lack of career growth and increasing pressure amid AI job transformations, leading to 'quiet cracking' and disengagement.